Call Center Collections Representative

Job Title: Call Center Collections Representative Location: NW Las Vegas Pay: $16.00 – $19.00 per hour + Bonus Opportunities Schedule: Full-Time | Set Shifts | Rotating Saturdays What You'll Do In this role, you'll help customers resolve their accounts in a respectful and solutions-focused manner. Contacting customers via phone, SMS, and email through an omni-channel system Negotiating and setting up flexible payment plans Updating account details and maintaining accurate records Providing clear and empathetic service Meeting individual and team performance goals set by management Qualifications Strong verbal and written communication skills Active listening and problem-solving skills Typing speed of 25+ WPM with minimal errors Basic math and computer proficiency High school diploma or GED (required) Must be 18 years of age or older Previous collections, call center, or customer service experience is a plus, but not required. Paid training is provided. Additional Requirements Regular and consistent attendance and punctuality Good time management and ability to self-direct Ability to meet production and performance goals Must be able to learn and use PC software and office equipment Must be comfortable wearing a headset for extended periods Ability to comprehend and communicate clearly in English, both verbally and in writing Must be able to write accurate and professional customer correspondence Capable of solving simple math problems quickly and accurately Ability to follow structured procedures and organize tasks logically What We Offer $16.00 – $19.00 per hour , based on experience Bonus opportunities based on performance Full-time hours with set schedules and rotating Saturdays Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Opportunities for career advancement Supportive, team-oriented work environment Work Schedule Monday – Friday, 8:00 AM – 5:00 PM (Rotating Saturdays) Monday – Friday, 10:00 AM – 7:00 PM (Rotating Saturdays) Saturday: 8:00 AM – 5:00 PM (Typically every 4th week) Non-Essential Job Functions Light lifting up to 25 lbs. may be required General housekeeping to maintain a clean work environment Must be able to sit for extended periods in a semi-enclosed cubicle Must be willing to work on-site in the Summerlin area (NW Las Vegas) #J-18808-Ljbffr HorseShoe Beverage Company