OPERATIONS SUPPORT MANAGER

Select how often (in days) to receive an alert: Position Title: OPERATIONS SUPPORT MANAGER Pay Grade: 15 Other Forms of Compensation: BONUS ESFM is the corporate facilities management division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. Job Summary The Operations Support Manager is responsible for providing hands‑on facility support, overseeing light maintenance activities, managing vendors, and handling financial obligations. This role contributes to the overall success of on‑site ESFM operations by demonstrating professionalism and effective communication with clients, vendors, and internal stakeholders. Maintenance and Supervision Perform and oversee light maintenance duties across the facility. Supervise and coordinate maintenance services, repairs, and janitorial operations. Manage subcontractor procurement and ensure timely, safe completion of repairs. Develop, maintain, and track the annual Preventive Maintenance (PM) schedule. Prioritize and oversee all facility‑related work as needed. Budget and Logistics Manage operational budgets and monitor expenditures. Implement corrective actions when variances occur. Maintain an out‑of‑scope work log and manage approval processes for additional expenditures. Team Management and Development Supervise assigned staff, including hiring, payroll administration, work assignments, scheduling, and performance evaluations. Provide technical guidance and assist with troubleshooting utilities‑related issues. Lead team meetings and maintain clear communication with the ESFM team and Client. Manage employee overtime and leave in compliance with company policies. Safety and Compliance Conduct monthly safety audits and ensure corrective actions are completed. Ensure compliance with all safety regulations, training requirements, and company standards. Reporting and Communication Compile information for weekly and quarterly Client presentations. Manage the CMMS portal by assigning, tracking, and closing work orders. Approve site invoices and submit monthly expense reports. Keep Client teams informed of all safety matters, repairs, and work progress. Meetings and Audits Develop and maintain daily activity logs and conduct regular meetings to review work status. Manage Client audits, ensure documentation is prepared, and communicate requirements to cleaning staff. Attend all required Client and site meetings on time. Policies and Regulations Adhere to all ESFM policies and procedures. Avoid personal gain from client interactions and comply with management directives. Ensure ESFM rules and regulations are consistently followed on site. Additional Responsibilities Duties are not limited to those listed and may change based on Client needs or business requirements. Qualifications Minimum of 5 years of related experience as a hands‑on facility or light maintenance coordinator in an office or similar environment. Plumbing, electrical, or HVAC certification preferred. Associates at ESFM are offered many fantastic benefits. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, information for paid time off benefits is available upon request. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Eurest Services maintains a drug‑free workplace. #J-18808-Ljbffr Compass Group USA