Customer Experience Specialist

Responsive Recruiter

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Typical responsibilities include:

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child's progress, or about the program.
• Assisting swim instructors and managers when needed during swim lessons.
• Posting media content and monitoring social media platforms.
• Reporting to Business Owner, assisting with other business needs.
• Working a schedule that typically includes Tuesday, Wednesday, Thursday (3:00 - 8:00pm) and Saturday (9:00am - 2:00pm).

Compensation and benefits include:

• Competitive pay based on experience and with possible opportunities for bonuses (employee / student referrals).
• Paid training.
• Free uniforms.
• Opportunities for advancement (training & development).
• Birthday off and paid!
• Opportunity to make a difference in your community.

At British Swim School, our mission is "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer." We:

• are more than just a fun, surface-level swim lesson provider.
• are 2 schools in one - a survival school and a learn-to-swim school.
• invest in quality team members to teach our lessons.
• strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.

Minimum qualifications include:

• High school diploma or equivalent.
• Enthusiastic personality - enjoy interacting with customers (parents and children).
• Excellent interpersonal communication and organizational skills.
• Customer service skills: 1 year.
• Have a responsible and professional demeanor.
• Must complete all required British Swim School specific training and testing.

Additional qualifications are:

• Swimming experience: 1-2 years beneficial but not required.
• Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training).

Compensation: $19.00 - $21.00 per hour.

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.