Support Desk Technician

Position: Support Desk Technician Location: Rockford, IL Hours: 7 am -3:30 pm CST (40-45 hours per week) Summary IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone and in-person and escalating more complex problems to higher-level support teams. Responsibilities Provide first-line technical support to end-users via phone, email, or in person. Troubleshoot and resolve basic IT issues related to hardware and software and networking. Install, configure, and update software applications and operating systems. Set up and maintain user accounts, passwords, and access permissions. Assist with IT equipment setup, including computers, printers, and mobile devices. Document all support activities, solutions, and user requests in the ticketing system. Escalate complex technical issues to the appropriate IT support teams. Follow up with users to ensure that technical issues are resolved satisfactorily. Provide basic training to users on IT systems and applications. Requirements 2-3 years’ experience in a technical support role. Good knowledge of IT systems, hardware, software, and networking. Strong familiarity with Windows OS. Linux is a plus. Strong problem-solving and communication skills. Ability to work independently and prioritize tasks effectively. Willingness to learn and adapt to new technologies. Certifications such as CompTIA A+ or CompTIA Network+ or similar are desirable. Stay up to date with technological trends and developments to provide effective support. #J-18808-Ljbffr