Analyst, Associate Technology Support

Analyst, Associate Technology Support

At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Provide level 2, in person, customer focused support of office related technologies, systems and services. Primary focus for customer support is Individual Contributor – VP.

Level 2 support – defined as: anything needing in person & remote support

Analyze software/hardware performance issues

Create, properly document, categorize and close interactions

Appropriately escalate interactions as needed

Partner with other groups in VS&Co to resolve multi-layer problems

On call support: after hours and weekends as per rotation schedule

Meet or exceed Service Level Agreements (SLA)

95% incident resolution

Stay knowledgeable and keep current in the incident space.

Possess general technology knowledge, including:

Windows 11

MAC OS 15.6

Office 365

Printer

Audio/Video

VMWare View

ZScaler

ServiceNow

Goverlan

Associate Desktop

Hardware knowledge (hard drive, etc.)

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Ability to continuously sit, stand, or walk

Ability to bend, squat, climb stairs and lift frequently

Ability to lift and/or push up to 20 pounds frequently

Must be able to view/focus on a computer monitor for multiple hours at a time

Must be able to clearly communicate in English

May require occasional travel

Regular and punctual attendance

2-4 years related experience

High school diploma or equivalent

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Paid parental leave to bond with your new addition

401(k) savings plan with company match

Merit increases and performance bonuses

On-the-spot recognition and rewards for a job well done

Employee stock purchase program

Merchandise discounts

Medical, dental, vision, and pharmacy coverage

Tuition reimbursement

Commuter benefits

When you work at Victoria's Secret in New York City, you'll be at the heart of global fashion innovation and leadership. Our corporate offices are a creative hub of bold ideas, iconic branding, and visionary strategy. Here, we bring together gifted professionals in a wide variety of areas, including Product Development & Design, Merchandising & Planning, Marketing & Media Strategy, Digital & E-commerce, Creative Services, Asset Protection & Executive Security and Customer Experience Leadership. New York is also home to our flagship retail store with three floors of shopping, a champagne bar and much more. With a career at Victoria's Secret in New York, you'll enjoy an incomparable lifestyle where you'll be immersed in one of the most dynamic and exciting cities on Earth, known for its worldrenowned dining, shopping, entertainment and more.