Medical Equip Driver(VS)

Job Description

Job Description

Job Title: Patient Service Tech/Local Medical Equip Driver - WI - (Watertown)
Location (On-site, Remote, or Hybrid?): Watertown, WI (onsite)
Contract Duration: PERM

OVERVIEW
Seeking dependable and customer focused Patient Service Technicians to deliver, set up, maintain, and troubleshoot respiratory and durable medical equipment for patients throughout the Watertown, Milwaukee, and Madison service areas.
This is not simply a drop it at the door delivery position. You'll work directly with patients and caregivers, set up equipment in their homes, explain how to use it safely, and help make sure patients have what they need to continue their care at home.

Drive assigned routes to deliver and set up medical equipment in patients' homes
Educate patients and caregivers on the safe operation and maintenance of respiratory and home medical equipment
Set up, maintain, and troubleshoot equipment to ensure proper operation and patient safety
Complete delivery documentation, route information, and patient visit records accurately and on time
Load, unload, and properly secure medical equipment for transportation
Maintain assigned company vehicle in a clean and safe operating condition
Respond to urgent equipment and patient needs when assigned to the on call rotation
Follow company safety procedures and applicable healthcare requirements
Communicate professionally with patients, caregivers, referral sources, and internal team members
Perform other duties as assigned

WHAT TO EXPECT
Permanent full time employment
Monday through Friday schedule with standard 8:00 AM to 5:00 PM business hours
Some days may extend beyond 5:00 PM depending on patient needs and scheduled routes
Company vehicle provided
Significant driving throughout the assigned territory
Current on call rotation approximately every other week, with the possibility of moving to every third week
Holiday rotation required
Combination of driving, customer service, equipment setup, troubleshooting, and patient education
Daily interaction with patients and caregivers in their homes
Opportunity to support VA patients throughout the Milwaukee and Madison territories

QUALIFICATIONS
High school diploma or GED required
Valid driver's license with a clean driving record required
Customer service experience required

Preferred
Delivery driver experience
DME or home medical equipment experience
Healthcare experience
At least one year of related work experience
Familiarity with medical terminology
Experience working directly with patients or customers in their homes

SKILLS
Excellent customer service and interpersonal skills
Professional and compassionate communication with patients and caregivers
Strong organization and time management
Ability to independently manage a daily delivery route
Ability to multitask while maintaining attention to detail
Strong problem solving skills
Mechanical aptitude for basic equipment troubleshooting
Ability to work independently and as part of a branch team
Reliability and flexibility when patient needs extend beyond normal business hours

TECHNICAL REQUIREMENTS
Microsoft Outlook, Word, and Excel
Email and electronic documentation systems
Internet navigation and research
Computer and tablet proficiency
Ability to operate standard office equipment
Ability to understand and operate applicable home respiratory equipment and supplies
Ability to troubleshoot basic equipment issues
Ability to safely load, unload, transport, and properly secure medical equipment according to company procedures

PHYSICAL REQUIREMENTS
Ability to lift and transport patient equipment weighing at least 65 pounds
Frequent driving throughout the workday
Regular loading, unloading, carrying, and positioning of medical equipment
Ability to sit, stand, walk, talk, and listen throughout the workday
Close vision required for paperwork, computers, tablets, and equipment
Regular contact with patients and medical equipment with potential exposure to contagious pathogens
Must comply with Rotech's Respiratory Protection and N95 Mask Fit Testing Policy
Medical evaluation and fit testing required
Annual recertification required
Must meet OSHA requirements for proper N95 mask seal