Security Shift Manager

Shift Manager

Under the direction of the Director of Security, the Shift Manager is a uniformed position responsible for providing security services to a specific security location/site. This position requires a minimum of state issued Level II Security Guard license. The Shift Manager oversees and coordinates the activities of his/her team members. The Shift Manager is responsible for creating and delegating work projects and scheduling his/her team members, ensuring proper staffing levels are maintained. This position requires exceptional customer relations skills. Shift Manager must deliver critical safety and security services in a business-oriented, courteous, customer service, and professional manner. Duties also involve crime prevention, investigating crimes, responding to emergencies, performing as initial incident officer, testifying in court proceedings, and protection of life. The Shift Manager also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Santa Clara Development Corporation in a manner that faithfully reflects and upholds the Santa Clara Development corporation mission, vision, and values.

Essential Duties and Responsibilities include but are not limited to the following:

• Must be certified through the New Mexico Regulation and Licensing Department (RDL) standardized training curriculum.
• Must be trained and certified in Use of Force as required by the New Mexico Regulation and Licensing Department (RDL) standardized training curriculum.
• Must carry Security Level II gear, include but not limited to a tactical vest, chemical agents, and defensive impact tools.
• Ensures the security of the assigned location/site which includes maintaining a proper security officer headcount (based on a location/site requirements), designing policies and strategies for security personnel and evaluating existing security practices.
• Manages, assigns, and reviews dispatchers work regarding receiving and processing calls. Monitors phone and radio traffic to ensure procedural compliance, reviews case information entered the computer system, and conducts quality assurance feedback and coaching sessions.
• Serves as a key representative to internal customers, vendors and visiting guests. Interprets, explains and answers operational and procedural questions and concerns from team members, customers, and the public. Completes notifications to appropriate groups and/or individuals as needed.
• Delivers reports, analysis, records, recordings, and data to the appropriate groups and/or individuals.
• Operates and monitors computer aided dispatch, phone, and radio communications systems.
• Conducts threat analysis and risk assessments coordinating with Director of Security.
• Provides critical safety and security services by patrolling assigned areas to observe the grounds and facilities of the organization in a manner consistent with guidelines and applicable laws, policies, and procedures to deter criminal activity. Secure key entry and exit points across the enterprise at designated stationary post assignments.
• Ensures establishment and its surrounding premises are always protected by providing security services to employees, customers, assets, facilities, and operations.
• Conducts investigations by analyzing and verifying information through various investigative techniques. Interviews victims, witnesses and suspects as needed. Completes accurate written reports in a timely manner and in compliance with departmental procedures, and makes oral reports as needed.
• Responds to various emergency calls for service such as fires, injuries, accidents, robberies, intrusion alarms, bomb, and other threats. Site Manager initiates immediate action to control the threat, provide first responder aid or render appropriate assistance and document all relevant activities.
• Directs and controls pedestrian/vehicle movement and ensures that walkways, entrances/exits and fire lanes are clear. Directs employees and guests to safe areas during incidents.
• Accurately documents, secures, and preserves incident scenes, photographs incident scenes, takes victim/witness statements, collects, and preserves evidence following all prescribes rules, regulations, policies, and laws.
• Receives, screens, enters, dispatches, and monitors high volume of emergency and non-emergency calls. Tracks availability status of all security, maintains regular contact with all units on emergency and non-emergency assignment, maintains and tracks current location of security units, accurately maintain, and updates daily computerized log.
• Monitors emergency alarm systems, analyzes recorded and live surveillance video to detect any suspicious activity which may pose a risk to employees, vendors, and customers. Accurately reads, interprets, inputs and relays information obtained from employees, customers, and law enforcement personnel into the computerized software. Makes appropriate risk and safety notifications.
• Determines the number of security units, and which units, to dispatch by considering such factors as time of day, description, and location of calls, and units available.
• Performs other duties as assigned to support the efficient operation of the security services and enhances location/site safety.
• Enforces law, rules, and regulations applicable to the Santa Clara Development Corporation, Federal and Tribal Government.
• Maintains care and control of authorized equipment, issued uniforms, and departmental approved equipment.
• Become familiar with hazardous materials used on property, and all applicable laws, rules, and regulations.
• Supports and reinforces enterprise standards and procedures designed to provide a best-in-class guest experience.
• Performs other duties as assigned to support the efficient operations of the department.

Education/Experience/Qualifications:

• High School Diploma or GED required.
• Three-to-five-year related experience, or an equivalent combination of college and experience preferred.
• Must be at least 21 years of age.
• All candidates will be required to obtain and maintain a gaming license.
• All candidates will be required to obtain the New Mexico State Security Guard Level II license. Additionally, the Security Shift Manager must maintain a good attendance record.
• Valid Driver's License.
• Excellent customer service skills.
• Must be willing to work in potentially dangerous situations.
• Must possess company approved Security Officer Level II equipment.
• Must have the ability to observe situations analytically and objectively.
• Must be able to record information accurately and completely.
• Must accurately recall and express oneself clearly and concisely, orally and in writing.
• Must remain calm under stressful conditions, exercise reasonable judgment and make sound decisions especially during emergency situations.
• Must operate a motor vehicle safely and have knowledge of state and local motor vehicle laws.
• Must abide by Santa Clara Development Corporation policies on uniform appearance.
• Must demonstrate the ability to produce well-written documents with regards to spelling, grammar, punctuation, organization, and content as evidenced by a written assignment or test during the hiring process.
• Must successfully participate in mandated in-house trainings include but are not limited to the following: First Aid, CPR/AED, Alcohol Servers Class, Scissor Lift, Fire Extinguisher, C.O.R.E Training, GPS Trackit, State Security Guard Training & Testing, and Surveillance-Video Monitoring Training.
• Must have strong computer skills and ability to utilize Microsoft Applications.
• Must always maintain good attendance record.
• Based on business operations, the candidate may be assigned to work overtime when needed. The schedule, including hours and days off, is subject to change based on business needs.

Physical Demands / Work Environment:

The physical demands and the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must frequently lift, assist and/or move up to approximately 25 pounds and occasionally up to 50 pounds.
• The employee is required to sit, stand, and walk for long periods of time.
• The employee is regularly exposed to outside weather conditions.
• The noise level in the work environment is usually moderate. However, based on the assigned location/site, the noise level increases to loud.
• The employee is exposed to secondhand cigarette smoke and could be exposed to stressful situations and irate individuals.