Customer Experience QA Analyst - Contact Center

Cooper Farms

Teachers Federal Credit Union in Hauppauge, NY, seeks a Quality Assurance Analyst to monitor and analyze inbound/outbound interactions (calls, chat, email) to identify performance trends and ensure service standards. The role emphasizes CRM data interpretation and collaboration with the leadership team to drive improvements. Responsibilities include evaluating staff effectiveness, tracking issues in monitoring systems, and reporting on contact center performance. #J-18808-Ljbffr Cooper Farms

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Vacancy posted 2 days ago

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