Program Manager

Lead a multidisciplinary team of approximately 15–20 M365, Power Platform, development, governance, and technical resources, along with periodic surge teams. Oversee concurrent application development, modernization, tenant administration, governance, and operational workstreams. Manage Agile delivery using Jira, including backlog management, sprint planning, prioritization, dependencies, releases, and delivery reporting. Balance planned development with operational support, emerging requirements, and mission-critical priorities. Track delivery metrics, risks, dependencies, and commitments and communicate with contractor and government leadership. Oversee Microsoft 365 and Power Platform tenant administration, configuration, governance, security, application development, and platform health. Monitor the Microsoft 365 roadmap, Message Center, product releases, service changes, and feature deprecations. Coordinate technical impact assessments and response plans for Microsoft-driven changes. Translate technical changes and issues into operational and mission impacts for agency leadership. Serve as contractor interface with government program, technical, and executive stakeholders. Lead or support executive briefings, program reviews, roadmap discussions, and technical recommendations. Coordinate responses to high-visibility incidents, escalations, and urgent mission or leadership requests. Oversee program financial performance, labor forecasting, burn rates, staffing plans, cost management, and contract funding alignment. Develop resource and financial forecasts and recommend corrective actions. Coordinate with finance, contracts, recruiting, and account leadership on contract execution and workforce planning. Manage subcontractor and teaming-partner delivery coordination. Support contract modifications, surge requirements, staffing changes, funding actions, and other contractual activities. Identify opportunities for additional Microsoft capabilities or contractor support. Help shape solutions, define scope, develop LOEs/ROMs, and establish technical approaches. Support proposals, presentations, RFIs/RFPs, white papers, and account-growth activities. Contribute reusable solutions, lessons learned, and customer insights to the Microsoft Practice. Requirements Bachelor's degree required 8+ years of relevant professional experience supporting technology programs, enterprise platforms, application development, or IT service delivery Experience leading technical teams and multiple concurrent workstreams in complex enterprise environments Strong working knowledge of Microsoft 365 and Power Platform, including enterprise administration, governance, development, and operational considerations Experience managing Agile software development and/or technical delivery using Jira or comparable tools Ability to manage competing priorities across development, operations, incidents, technical debt, and executive-driven requirements Ability to engage technical resources and communicate technical issues, risks, and recommendations to non-technical and executive stakeholders Strong customer-management, executive communication, presentation, facilitation, and written communication skills Must reside in the Washington, DC metropolitan area Must be available for customer or contract-site meetings approximately 1–2 times per month Preferred: federal government technology program experience, preferably DHS or another large federal agency Preferred: Microsoft certifications related to M365, Power Platform, Azure, Security, or Microsoft AI/Copilot Preferred: experience with large enterprise M365 environments, governance, security, compliance, and application portfolios Preferred: familiarity with federal cybersecurity, records management, accessibility, and compliance requirements Preferred: M365/Power Platform governance, application lifecycle management, DevOps, and Microsoft product lifecycle experience Preferred: solution development, capture, proposals, or organic account growth experience in federal consulting Preferred: PMP, Scrum, SAFe, or other relevant project/program management or Agile certification Core Competencies Demonstrates expertise in leading multidisciplinary teams in Microsoft 365 and Power Platform environments, managing Agile delivery, and overseeing application development and governance. Proficient in stakeholder communication, financial performance management, and operational support within complex enterprise settings. Highest-signal resume keywords Microsoft 365 Administration Power Platform Development Agile Delivery Management Jira Software Management Federal Government Technology Experience ATS Optimization Keywords Hard Skills Application Development Tenant Administration Governance Operational Support Financial Performance Management Technical Impact Assessment Resource Forecasting Incident Coordination Solution Development Compliance Management Soft Skills Customer Management Executive Communication Presentation Skills Facilitation Skills Written Communication Certifications & Qualifications Microsoft Certifications PMP Scrum SAFe Industry Keywords Federal Cybersecurity Records Management Accessibility Compliance Enterprise Platforms IT Service Delivery Tools & Technologies Jira Microsoft 365 Power Platform Agile Methodologies DevOps #J-18808-Ljbffr