Customer Service Coordinator

Customer Service Coordinator

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients' recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
• Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
• Facilitate the company's monthly Order Entry Verification process per the given Standard Operating Procedure.
• Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
• Other duties and special projects as assigned or required by Customer Service Leadership.
• Maintain regular and reliable attendance