Customer Service Representative

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team!

Job Summary:

The Customer Service Representative supports internal branches and external customers by accurately entering orders, providing timely information, and ensuring a smooth sales and rental process. This role requires strong communication, attention to detail, and the ability to work collaboratively across departments in a fast-paced environment.

Key Responsibilities:

• Respond to customer and branch inquiries via phone and email with clear, professional communication.
• Enter and maintain accurate orders, requisitions, and customer data in the ERP system.
• Provide updates on product availability, pricing, shipping, and order status.
• Coordinate shipments and monitor order progress proactively.
• Identify basic parts and provide general product information.
• Communicate production or inventory concerns to appropriate teams and follow through to resolution.
• Collaborate with planning, purchasing, production, and service centers to support inventory and operational needs.
• Maintain reports, documentation, and invoices as required.
• Support teammates by sharing best practices and helping reduce unnecessary escalations.
• Complete assigned tasks accurately and follow instructions thoroughly.

Qualifications:

• Experience working with ERP systems and familiarity with inventory processes.
• Proficient in Microsoft Office (Excel and Word).
• Strong customer service skills with excellent written and verbal communication.
• Effective problem-solving skills and ability to work independently.
• Highly organized with strong attention to detail, multitasking ability, and time management.
• Professional, proactive work habits and ability to stay calm under pressure.
• High school diploma or equivalent required; minimum 5 years of customer service experience, preferably in manufacturing, operations, or distribution.
• Willingness to work overtime as needed.
• This position is onsite, remote work is not offered.

BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan.

About Us:

BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today's BrandSafway is At Work For You® - leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.


Notice to all potential job candidates:

Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at View email address on click.appcast.io and provide the name of the individual and any other documentation or proof of such an act.