Team Lead- Foreclosure & Default Operations

Job Description

Job Description

We are seeking an experienced and motivated Team Lead to oversee daily workflow operations, support team performance, and help drive operational excellence. This position serves as a key resource for team members by providing guidance, training, and day-to-day support while ensuring compliance with client, investor, and regulatory requirements.

The ideal candidate has a strong background in foreclosure, bankruptcy, or creditor rights operations and enjoys coaching others, solving problems, and maintaining high standards of quality and accuracy in a fast-paced environment.

Key Responsibilities

• Manage and prioritize team workflow to ensure tasks are completed accurately and on schedule.
• Provide guidance and support on departmental procedures, client requirements, and compliance standards.
• Conduct quality reviews and spot checks to maintain accuracy and adherence to client scorecards and internal expectations.
• Serve as the first point of contact for team questions, issues, and escalations.
• Coach, mentor, and support team members to encourage professional development and improved performance.
• Ensure accurate documentation and data entry within internal systems and client platforms.
• Assist with onboarding, training, and implementation of process updates.
• Escalate operational, workflow, or compliance concerns to management when appropriate.
• Support audits, client requests, reporting initiatives, and departmental projects.
• Identify opportunities for workflow improvements and share recommendations with leadership.
• Maintain a small portfolio of files while providing hands-on support during high-volume periods or staffing shortages.
• Assist with client status updates, reporting requirements, and scorecard rebuttals as requested.

Qualifications

Required

• 2-3 years of experience in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations.
• Proven ability to manage workflow, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong understanding of quality standards, compliance requirements, and client scorecards.
• Experience coaching, mentoring, or providing leadership support to team members.
• Excellent problem-solving, decision-making, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to analyze performance metrics and identify operational trends.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Preferred

• 1+ year of experience in a Team Lead, Senior Specialist, or Supervisory Support role.
• Experience working in foreclosure law firms, bankruptcy operations, creditor rights practices, or mortgage default servicing.
• Familiarity with Perfect Practice or other legal case management platforms.

Key Skills

• Team Leadership
• Workflow Management
• Process Improvement
• Compliance & Quality Assurance
• Client Service
• Performance Monitoring
• Training & Coaching
• Legal Operations
• Foreclosure & Bankruptcy Processes
• Case Management Systems
• Time Management
• Problem Solving

What You'll Bring

• A collaborative leadership style with a willingness to support team success.
• Strong attention to detail and commitment to operational excellence.
• The ability to balance individual responsibilities while supporting team objectives.
• Flexibility to adapt to changing priorities and business needs.
• A proactive approach to identifying and resolving workflow challenges.

Physical Requirements

• Ability to work at a desk and computer for extended periods.
• Visual ability to review documents and electronic records.
• Ability to communicate effectively in person, by phone, and through electronic communication.
• Manual dexterity to operate standard office equipment, including computers, scanners, and copiers.
• Mobility to move throughout an office environment as needed.
• Ability to occasionally lift up to 20 pounds.

Why Join Our Team?

• Collaborative and supportive work environment
• Opportunity to lead and mentor a growing team
• Professional development and advancement opportunities
• Challenging and rewarding work in a fast-paced legal operations environment
• Competitive compensation and comprehensive benefits package

If you are a driven operations professional with leadership experience and a passion for developing teams, we encourage you to apply today.