Manager, Fashion Expertise, Westfield UTC, San Diego

Overview Manager, Fashion Expertise – Westfield UTC, San Diego At CHANEL, the Manager, Fashion Expertise plays a key role in transmitting the creative vision of the House to Boutique Teams in their market, enabling enchanting storytelling, exceptional service, and the finest style experience for every CHANEL client. Based primarily in Westfield UTC, San Diego, the Manager, Fashion Expertise will act as the liaison between the Fashion Expertise Office and Fashion Retail teams in their market, developing the expertise of CHANEL Boutique teams across collections, product knowledge, luxury service standards, client experience, and styling. Responsibilities Drive interactive learning on and off the boutique floor: deliver inspiring, concrete, and impactful in‑boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors; support retail staff in understanding and transmitting CHANEL’s fashion singularity; promote monthly digital learning content and track digital learning completion. Facilitate advisor & client styling development: coach Style Advisors to enhance their ability to provide personalized style advice, curate looks and build strong client relationships; animate styling training workshops; monitor styling training effectiveness; co‑create action plans with Boutique Leadership; partner with Fashion Expertise Home Office to animate client styling appointments and track KPI outcomes. Coaching & talent development: identify individual training and coaching needs; conduct on‑site coaching and evaluations, provide structured feedback to Boutique Managers and Fashion Advisors; recognize styling and retail talent and support progression toward Style Advisor or Retail Management roles. Collaborate as a business partner with Boutique Leadership: drive the transmission of product and style content to maximize collection impact; support business objectives, including strategies to address slow‑sellers; partner on service indicators, Voice of Client results, and provide qualitative insights to Fashion Expertise Home Office. Guide new talent & accompany onboarding: design and deliver New Hire onboarding programs; support Boutique Managers in delivering onboarding content and ensuring consistency of the CHANEL experience from day one. Qualifications Recognized styling expertise and a strong, confident fashion flair. Client‑centered mindset, always seeking to deliver unforgettable experiences and lasting connections. Significant experience in luxury fashion, retail, or hospitality, with a deep understanding of client expectations in a luxury environment. Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate. Outstanding interpersonal and communication skills, with the ability to connect authentically with individuals and groups of all sizes. A proven ability to manage, motivate, build a collaborative, team‑focused culture and provide constructive feedback with confidence. Strong organizational skills, with the ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently. Sound judgment and autonomy, with the ability to exercise good decision‑making and provide clear, concise updates to management. Ability to travel frequently across boutiques within the market. Genuine passion for the House of CHANEL and its heritage, creations, codes, and commitment to social and cultural initiatives. Foreign language skills are a plus but not required. Position Logistics Minimum 5 years of related experience. Bachelor’s degree (preferred). Ability to lift 15 lbs, walk and/or stand for extended periods of time. Flexible schedule with the ability to work late nights, weekends, and some holidays. Requires in‑store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results. Compensation and Benefits Anticipated base salary range: $92,400 – $115,000. Variable pay components may be offered. Benefits include: paid time off for wellbeing, vacation, holiday, sick and volunteer days; 401(k); robust healthcare offerings; life insurance; disability coverage; commuter transit & parking; and additional corporate programs supporting wellbeing. Corporate culture emphasizes diversity, inclusion, sustainability, arts, and community engagement. #J-18808-Ljbffr