TPWD - Customer Service Representative I (Fluctuating Hours)

Customer Service Representative I (Fluctuating Hours)

Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Note: Position may fluctuate between full-time/part-time hours based on operational needs.

Minimum qualifications: education: graduation from high school or GED. Experience: no experience required. Licensure: must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

Preferred qualifications: experience: one year of experience in general clerical, cash handling or customer service work. One year of clerical experience in accounting, typing, filing, record keeping and data entry. Experience in use of automation equipment or word processing and spreadsheet equipment and software.

Knowledge, skills, and abilities: knowledge of general office procedures. Knowledge of administrative and clerical procedures. Knowledge of basic mathematics. Knowledge of basic housekeeping. Skill in using MS Word, Excel and Outlook. Skill in effective verbal and written communication. Skill in providing quality customer service in a courteous and professional manner. Ability to accurately handle cash and account for revenue collected. Ability to work independently with little or no supervision. Ability to work in a fast-paced, stressful environment. Ability to work effectively with other staff members. Ability to perform manual labor including, lifting supplies and materials up to 20 lbs. Ability to conduct work activities in accordance with TPWD safety program.

Working conditions: required to work in a high visitation public park with overnight camping. Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays. Hours may be reduced or extended as needed. Required to adjust to changing work schedules. This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates. Required to perform manual labor including, lifting supplies and materials up to 20 lbs. May be required to operate a State vehicle. Required to travel 5% with possible overnight stays. Must conform to TPWD dress and grooming standards, work rules and safety procedures. Non-smoking environment in all State buildings and vehicles. TPWD is an equal opportunity employer.