Host/Hostess

Host/Hostess

Job Description: The Host/Hostess is responsible for managing reservations, greeting and seating guests, and ensuring a welcoming and organized front-of-house experience. This role supports daily restaurant operations by maintaining cleanliness, assisting with table turnover, and providing excellent customer service in line with company standards.

Key Responsibilities

• Manage reservations and waitlists using the restaurant's hosting system
• Greet guests promptly and seat them in a warm, friendly, and professional manner
• Answer phone calls and assist with guest inquiries
• Maintain cleanliness and organization of the host stand and dining areas
• Assist with bussing and resetting tables as needed
• Support takeout order preparation and other side work duties
• Collaborate with team members to ensure smooth service flow

Qualifications

• High school diploma or equivalent required
• At least 1 year of restaurant or customer service experience preferred
• Strong communication skills (verbal and written)
• Excellent time management and organizational skills
• Friendly, professional demeanor and appearance
• Ability to work flexible schedules, including days, evenings, weekends, and holidays

Benefits

• Employee discounts
• Employee recognition program
• Opportunities for career growth and advancement