Retail Manager

Retail Manager

Eataly's bustling marketplaces feature a comprehensive retail offering including: imported and local grocery products; bread, pasta and mozzarella produced daily on premises; an extensive selection of fresh meat, fish and cheese; wine; and housewares.

The Retail Manager oversees the complex retail operations of an Eataly store. The Retail Manager is an operational leader who not only sets strategy and analyzes financials but also leads through example and stays close to the products and team through consistent presence on the floor.

Reports to the Director of Store Operations. Manages the SAFO, Wine, Retail and Guest Relations Department.

Directs and organizes the store's retail operations to maximize profitability

Develops departmental goals and leads a team of Leads

Works closely with each manager to understand operational needs and boost interdepartmental collaboration

Analyzes financial data and develops strategies around pricing, merchandising and promotions

Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products

Prepares weekly updates on the retail department for senior leadership

Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations

Documents, investigates and resolves employee and guest incidents

Performs other duties as required or assigned

Salary Expectations: $75,000-$95,000 per year

Bachelor's Degree

5+ years of retail or grocery management experience in a high-volume, fast-paced environment

Excellent verbal and written communications skills

Exceptional leadership, motivational and team-building skills

Demonstrated problem-solving, organizational, analytical and business management skills

Advanced proficiency in Microsoft Office

Experience with Italian products and wine

Availability to work onsite with a flexible schedule sometimes including evenings, weekends and holidays

Ability to lift up to 50 pounds

Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Ability to operate equipment such as a slicer, pasta machine or cash register as needed

Availability to travel up to 10% of the time

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match or RRSP

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

and more!