Receptionist

Job Description

Job Description

We are seeking a Receptionist to join our team at Eliza at Chagrin Falls. In this role, you will be the first point of contact for our visitors and residents, ensuring a welcoming environment while managing front desk operations. Your contributions will play a vital role in supporting our mission to provide exceptional care and services to older adults.

Responsibilities

• Greet and assist all visitors, residents, and staff in a courteous and professional manner; respond to general questions and orient to the facility. Answer, screen and direct phone calls; take messages and place out-going calls.
• Assist residents with administrative tasks.
• Respond to resident requests; resolve problems and/or refer to appropriate staff member.
• Schedule all meeting rooms.
• Collect, sort, distribute and prepare mail, messages and courier deliveries for staff and residents.
• Schedule, update and maintain meeting room calendars. Provide assistance with scheduling transportation requests updating the schedule as needed and alerting drivers to changes.
• Perform miscellaneous administrative and clerical tasks as assigned.
• Tidy and maintain the reception area.
• Provide the people we serve with clear opportunities to direct their own lives and decide how they will spend their day.
• Ensure a safe environment for residents and utilize tools and equipment in a safe manner.
• Report all hazardous conditions including incidents, injuries, and equipment to the appropriate Supervisor immediately.
• Adhere to mission statement and all company policies including, but not limited to job description, HIPAA, Residents’ Rights, annual TB test, and education assignment completion.
• Participate on committees as assigned.
• Adapt to changes in responsibilities in a positive manner, be receptive to new ways of completing tasks, and flexible in carrying out assignments.

Requirements

• Demonstrated understanding of office practices and protocols.
• Computer proficiency: Microsoft Office Suite.
• Interpersonal skills: demonstrated ability to effectively work with the public, resident population and staff at all organizational levels.
• Customer service skills.
• Demonstrated written and oral communication skills; ability to meet and greet residents, families, and the public; telephone skills.
• Demonstrated resident service attributes such as patience and empathy.
• Demonstrated communication skills, ability to listen and process others’ points of view, exercise good judgment, and respond and follow up.
• Demonstrated organization skills; ability to multitask.
• Ability to operate office equipment: fax, copier etc.

VISION (What we aspire to)

Make aging the experience of a lifetime!

MISSION (How we operate)

We affirm the dignity and individual worth of older adults and their right to attain the highest possible quality of life. We strive to nurture and sustain their physical, emotional, intellectual, social, and spiritual health. We are committed to having a community in which every member is equally respected, valued, and empowered