Customer Order Management

Position : Customer Order Management

Location : Sparks, MD

Duration : 12 Months contract

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Customer Service

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Work days/hours: M - F 8am - 5pm

Job Description:

• Customer Order Management is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution.

Duties and Responsibilities:

• Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
• Demonstrates knowledge of standard business practices and procedures
• Performs tasks related to pre-sales service, order fulfillment and post-sales service
• Addresses moderately complex issues
• Resolves moderately complex customer issues with minimal supervision
• Communicates complex information on products and services. Recommends alternate products to meet customer needs
• Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills
• Applies knowledge and skills to a variety of standard activities
• Works with moderate guidance in own area of knowledge

Education/Experience:

• Bachelor's degree required - 2-4 years’ experience
• Strong communication skills

Physical Demands:

• May be required to travel up to 10% of time

Computer Skills:

• Windows based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11i