Case Manager, Permanent Supportive Housing

Description Case Manager, Permanent Supportive Housing (PSH) open position. 3 open positions - 1 of which is required fluency in Spanish and 1 of which is temporary through February 2027 About St. Vincent de Paul Society of Marin (SVdP): Hunger, poverty, and homelessness hurt everyone. As a charitable social services organization, St. Vincent de Paul Society of Marin County’s mission is to work daily to help individuals and families with food, housing, and crisis assistance to restore dignity and a chance for a better life. We are affiliated with one of the oldest and most effective charitable organizations in the world, the Society of St. Vincent de Paul, a Catholic lay organization of nearly 700,000 people headquartered in Paris, France that helps people living in poverty in 142 countries on five continents. In the US, membership totals 172,000 in 4,600 local communities. However, we are an independent, nonprofit organization that is governed by its own Board of Directors and is solely responsible for its own fundraising and program operations. All of the donations we receive serve the people of Marin. We believe that everyone needs food, housing, dignity and a chance for a better life – no one can do it alone. Our goal is to provide compassionate care and critical services to residents of Marin County who are struggling to make ends meet, but are not receiving the help they need. Here in Marin, since 1946, our key crisis assistance programs support over 8,000 people annually and have grown to include a free dining room, a homeless outreach team, and housing and crisis assistance. If you seek work that is more than just a job but the opportunity to give back to your community, then SVdP may be the place for you. We are looking for staff who are ready for a career with a mission-driven organization, want to be valued for your unique contributions, have diverse experience and skills, and want to join a committed and excited community. If this sounds like you, we would love to have you join our team! The Case Manager, PSH helps chronically homeless individuals engage in Intensive Case Management in a meaningful way, whether currently or formerly living in an encampment. This role works with clients to reduce the impact of homelessness, assisting them in meeting their goals to achieve sustainable housing. This role focuses on working with these residents in an ongoing manner to ensure they are linked to mental health and other services, whether housed or not.

The Case Manager, PSH must be an energetic self-starter, passionate about helping homeless individuals, have excellent communication skills, be attentive to detail and relentless in driving towards outcomes. This role requires being familiar and comfortable with homeless individuals, street culture, and community resources. The position also must demonstrate an ability to establish trusting, hopeful relationships with the clients they serve, using a client-centered, trauma-informed approach. These are full-time, non-exempt positions reporting to the Program Manager, PSH and working onsite in downtown San Rafael and in the field throughout Marin County, CA. The Case Manager, PSH must be an energetic self-starter, passionate about helping homeless individuals, have excellent communication skills, be attentive to detail and relentless in driving towards outcomes. This role requires being familiar and comfortable with homeless individuals, street culture, and community resources. The position also must demonstrate an ability to establish trusting, hopeful relationships with the clients they serve, using a client-centered, trauma-informed approach.

This is an in-person, field-based position requiring regular work outside the office. Case-management services may take place in SVdP offices, client residences, hospitals, housing sites, social-service and healthcare facilities, and other community locations appropriate to client needs. The Case Manager must have a valid California Driver’s license to travel to and access these locations and perform in-person case-management services in varied field environments, with or without reasonable accommodation. After a successful performance review at six months, one remote work day may be approved. We are hiring three Case Managers, PSH - one of which is required to be bilingual, fluent in Spanish, and one will be a temporary hire through February 2027 to cover for a leave of absence. If you are bilingual, please share with us in a cover letter your level of bilingual proficiency. PRIMARY RESPONSIBILITIES: · Assess (using the MAV-SA or other assessment tool) clients along with the following metrics: client strengths and resources, housing needs, cultural identity, behavioral health, medical, social, family support, education and employment history. · Work in partnership with clients to create an individualized plan that articulates the client’s goals for housing, treatment, and documents (in case notes and HMIS/WZRD systems) the specific interventions planned to assist the client to achieve these goals. · Maintain frequent, ongoing client contact based on individual client needs. Conduct regular in-person meetings, including home and field contacts when appropriate. Higher-need clients may require more frequent engagement and support. · Develop and provide (or connect to) high quality interventions and services in support of wellness and recovery. · Conduct outreach as needed to locate, engage, and maintain contact with clients who may be difficult to reach or who do not reliably present at an office for services. · Provide strength-based case management, skills development, assistance with medical care services and support, therapy, crisis intervention, and peer and family support. · Document clear and concise case notes and client-related expenses in one or more database systems as required. · Identify and then provide the type and intensity of service that the client needs to ensure the best opportunity for achieving success in exiting homelessness. This can mean frequent check-ins, transportation to services, addressing issues related to mental illness and/or substance use, enlisting stabilization and/or crisis services. · Provide housing location services, including but not limited to, determining the characteristics of a unit appropriate for a client (geographic location, community ties, safety, unit accessibility, etc.); locating potential units near public transportation and other amenities; networking and maintaining relationships with landlords; and accompanying client to open houses and housing application appointments. Accompany clients to housing-related appointments, housing interviews, housing-determination meetings, voucher-issuance sessions, open houses, and application appointments when appropriate. · Assist clients in securing necessary personal documentation and completing required paperwork, including “reasonable accommodation” to qualify for a MHA, or other, rental subsidy or housing voucher. · Assist clients with the move-in process, including coordinating or arranging transportation, moving assistance, deposits, utilities, household items, and other supports necessary to establish housing. This clarifies that the essential function is arranging and supporting the move, rather than automatically requiring the Case Manager to personally lift or transport a client’s belongings. · Provide housing stabilization services, such as ensuring the client can maintain a space clean enough to pass inspection, can manage their finances or is connected to a representative payee, and can navigate transportation if necessary to reach appointments related to health and benefits; and intervening with landlords if needed. · Respond to housing crises and work with clients and community partners to preserve housing stability or assist with relocation or re-housing when necessary. · Work collaboratively with the client to mitigate tenancy issues early to help retain housing (e.g., resolving roommate or community disputes, setting boundaries around guest behavior, submitting timely rental payments, maintaining cleanliness in and around the unit, avoiding lease violations, etc.). · At move-in, make attempts to meet with the client weekly. After move-in, continue to meet with the client frequently as determined by their needs for clinical and housing support. Once housed, the case manager is responsible for visiting clients at/in their home (if the client permits) at least once per month to discuss client successes and any challenges. · Maintain contact at least once per month with the client’s housing property manager to provide an opportunity to be informed of any housing challenges. Provide each client with skills training to understand their tenancy rights and fulfill their tenancy responsibilities as articulated in their lease. · Accompany, connect, or assist clients in accessing healthcare, behavioral-health services, benefits, housing services, and other community resources based on individual service plans and needs. BENEFITS PACKAGE: SVdP is committed to providing a robust benefits package to complement compensation. In general, benefit eligibility begins at 30 hours weekly. Eligibility begins at the first of the month following date of hire. Our package includes: · Very competitive compensation package commensurate with equivalent positions in Marin County and the Bay Area. The hiring range for this role is $31-33 per hour. · 14 annual full day and 3 annual half day paid holidays for FT roles. · Very generous vacation accruals that increase with tenure. Equates to 15 days of vacation accrual in first year, increasing to 25 days accrual by the 10th year of employment. · 12 Paid Sick days accrued each year, as well as 3 mental health days. · 75% employer-paid medical insurance for employees and dependents with choice of plans, some buy-up options for a small fee · 75% employer-paid Dental insurance for employees and dependents · 75% employer-paid Vision insurance for employees and dependents · 75% employer-paid Chiropractic and Acupuncture coverage for employees and dependents · 100% employer-paid Life and Accidental Death and Dismemberment (AD&D) insurance for employees · Pre-tax flexible spending accounts – medical and dependent care · A 403B retirement savings account with annual employer contribution · Commuter Programs – pre-tax parking and transit coverage · An Employee Assistance Program · Employer paid onsite parking · Free breakfast and lunch in our dining hall Requirements QUALIFICATIONS & REQUIRED SKILLS: · Skills and competence to establish trusting relationships with people with histories of homelessness, severe and persistent mental illnesses, emotional dysregulation, and co-occurring substance use disorders. · Excellent verbal, written, and interpersonal communication skills and the ability to formulate critical thinking skills and to write clear and concise case notes and enter them into an online database. · Due to the need to be driving a SVdP vehicle to visit clients and attend appointments on their behalf, one must have a valid California Driver’s License, a driving record acceptable by SVdP’s insurance company, and proof of personal vehicle insurance. · Ability to use de-escalation tactics, mediate conflict resolution, provide crisis intervention as needed, and hold basic counseling skills. · Demonstrated ability to detect behavioral changes within clients that may indicate a future relapse or mental health crisis. · Basic understanding of incidents and systems that may lead to systemic trauma. · Basic understanding of mental health diagnosis, symptoms, and treatments. · Ability to adhere to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity, trustworthiness, and honesty. · Ability to maintain strict confidentiality of all agency and client related information. · Capable of expressing a professional demeanor, dependability, and good judgment. · Spanish bilingual proficiency is required for one of the three openings. WORK ENVIRONMENT: This position involves both office-based and field-based work. Case-management services are regularly performed outside the office in locations appropriate to clients’ circumstances. The employee must be able, with or without reasonable accommodation, to travel between the SVdP office and client/community locations; access client residences, housing sites, hospitals, service agencies, healthcare facilities, and other community locations; enter and exit a vehicle or other form of transportation necessary for field assignments; move through community and residential environments sufficiently to reach clients and conduct case-management activities; conduct in-person client interactions in varied field environments; carry and use ordinary case-management materials such as a phone, laptop or tablet, paperwork, and client documents; and transition between office-based and field-based responsibilities during the workday. Preferred Qualifications · Two (2) years of experience in mental health treatment or substance abuse treatment, or related social service environments. · An advanced degree or related work experience in the fields of psychology, sociology, or other social sciences. · Experience working with unhoused individuals is strongly preferred. · General knowledge of Co-occurring Disorders. · Credential or other specialized training or education in substance abuse factors and treatments. · Specialized Training in De-Escalation, Trauma-Informed Care, Motivational Interviewing, or Dialectal Behavior Training (DBT). · Bilingual proficiency in Spanish is preferred for all our Case Managers but not required for two of the three openings on the team presently.