Forward Deployed Engineer

Forward Deployed Engineer

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers. From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go. 10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech. But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together. If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Job Responsibilities

• Customer Consultation & Solution Design
• Lead Technical Deployments
• Develop Custom Tools & Integrations
• Technical Troubleshooting & Optimization
• Technical Training & Enablement
• Cross-Functional Collaboration
• Best Practices & Advocacy

Knowledge and Experience

Experience: 3+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, FDE) with a focus on software deployment and integration.

Retrieval Augmented Generation (RAG): Familiarity with RAG concepts and experience with building tools/applications for RAG workflows (e.g., interacting with vector databases, embedding services, prompt engineering).

Prompting Proficiency: Good understanding of prompting principles and best practices for optimizing AI model output.

Programming Proficiency: Programming skills in JavaScript, TypeScript, Python for building integration layers, applications, and automation scripts via APIs.

API & System Interaction: Proficiency in interacting with external systems via public APIs, including CRUD operations.

Business Analysis: Experience in analyzing business requirements and translating them into technical solutions.

Problem-Solving: Strong analytical and problem-solving skills for diagnosing and resolving complex technical issues.

Communication: Strong verbal and written communication skills to articulate complex technical concepts to diverse audiences.

Customer Focus: Customer-centric mindset, with ability to build rapport and contribute to customer success.

Adaptability: Ability to quickly adapt to new technologies, product updates, and customer environments

Preferred Skills:

• Data Integration: Proficiency in data integration, transformation (ETL), and data governance techniques for AI solution consumption.
• Optimizely Product Knowledge: Experience with Optimizely products (CMS, CMP, Web Experimentation, Feature Experimentation, ODP).
• AI Deployment Expertise: Familiarity with AI solution deployment and integration in enterprise environments, including understanding data flow and system integration.
• Consulting Experience: Exposure to customer-facing engineering, solutions consulting, or technical pre-sales roles.

Education: Bachelor's or Master's degree in Computer Science, Engineering, or related technical field.

Competencies: Adapting to Change Championing Customer Needs Communicating Effectively Working with Ambiguity

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.