Guest Services Concierge - Part Time

Guest Services Concierge

The Guest Services Concierge provides personalized services to guests and patients following guidelines, policies, and procedures.

Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Essential functions of the role include:

• Greeting patients, families, and visitors in a friendly professional manner.
• Answering questions and listing local amenities including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies.
• Identifying and reporting visitors, guests, and patients needs. Resolving customer issues or escalating to supervisor, as required.
• Providing escorts for patients and visitors to hard-to-find hospital areas. Referring patients and visitors to services that address their needs and concerns.
• Maintaining standards of customer service excellence.
• Maintaining current information and materials regarding facilities, services, and local restaurants and attractions.
• Cleaning and reporting the status of assigned equipment. Maintaining cleanliness of the lobby and surrounding areas.

Key success factors include:

• Knowledge of methods and benefits for providing customer service.
• Good verbal communication and non-verbal effective listening skills.
• Skilled in the use of computers and related software applications.
• Ability to establish and maintain effective working relationships.
• Ability to focus on crucial patient and guest details.
• Ability to diffuse anger, collect information, and resolve complaints.

We believe that all people should feel welcomed, valued, and supported.

Qualifications:

• Education: H.S. Diploma/GED Equivalent
• Experience: Less than 1 Year of Experience

Baylor University Medical Center