Retail Operations Manager

Position Announcement

Under the direction of the Director of Retail Operations, this position is responsible for assisting with the successful day-to-day operations of assigned retail operations on Utah Tech University's campus. Primary responsibilities include customer care, oversight of health and safety compliance, staff scheduling, product orders, and receiving. This position works closely with the director to develop a vision and implement strategies to meet the retail needs of campus.

Responsibilities

Responsibilities include:

• Responsible for hiring, training, and supervision of part-time employees within assigned areas.
• Develops and maintains employee schedules in assigned areas. Ensures staff coverage during each location's hours of operations, including evenings, weekends, holidays, and special events. Additionally, staff scheduling for product receiving, which may be during closed hours.
• Ensure compliance with food safety regulations.
• Ensure compliance with financial policies including cash handling and financial reporting.
• Manages vendor relations and product ordering.
• Assists with receiving products including unloading deliveries, restocking shelves, and inventory tracking.
• Provides a positive customer experience and resolves customer concerns in a quick and positive manner.
• Assist in maintaining and troubleshooting point-of-sale and other technology solutions used in operations.
• Helps develop strategies to provide excellent service, improve sales, and promote University initiatives.
• Perform other duties as assigned.

Qualifications

Qualifications include:

• High school diploma/GED required. Associates degree from an accredited institution preferred.
• At least two (2) years' related retail management experience including supervisor and customer service. Grocery and/or C-store experience preferred.
• Forklift certification and operation are required; however, no prior experience is necessary. Training will be provided.
• Must be able to work evenings and some weekends when required.
• Food Handlers permit required.
• Must be able to lift more than 50 pounds on a consistent basis (lift test will be required prior to job start date).
• Ability to communicate effectively and exercise excellent human relations skills in establishing and maintaining effective working relations with university students, employees, and the public.
• Strong technical writing and communication skills, with good attention to detail.
• Ability to work proactively, independently, and able to multitask on various projects.

Benefits

Highlights from Utah Tech's benefits package include:

• 14.2% retirement contribution, paid 100% by the employer (no match required), vested on day 1 of full-time employment;
• Regular undergraduate tuition waiver (paid at 100%) for employee, spouse, and unmarried dependent children to take courses at Utah Tech;
• Full medical, dental, and vision plans, with low employee-paid premiums, that begins on day 1 of full-time employment;
• Flexible Spending Accounts or Health Savings Accounts available;
• Employer-paid basic life insurance & disability insurance coverage from day 1 of full-time employment;
• Generous staff leave accruals, plus 12 paid holidays per calendar year.