Customer Service Coordinator

Job Summary The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Classification Non-Exempt Essential Functions In a courteous and professional manner, respond to customer service needs according to company policy and procedures. Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests. Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries. Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision. Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork. Monitor and report competitive activity. Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision. Additional Functions Work with and support other service personnel as required by supervision. Qualifications Demonstrate excellence in telephone skills. Demonstrate excellence in internal/external customer service, sales and relationship building skills. Good experience and skills in MS Office and basic administrative tasks. Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player. Recognize colors, sizes and types of product and count, add and subtract accurately. Education High School graduation or similar experience. Travel Requirements None. Typical Environmental Conditions Offices and service areas of a typical industrial laundry facility, Service Center or depot. Benefits 401 K Plan with Company Match Medical, Dental, Vision, and FSA/HSA Life Insurance, Disability Insurance Vacation, Sick Time, Holidays Employee Assistance Program (EAP) Benefits may vary for positions covered by a collective bargaining agreement. For a general description of benefits that are being offered for this position, please visit alsco.com/benefits. Equal Opportunity Employer Alsco Uniforms provides equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or any other status protected by applicable federal, state or local law. The Company also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law. #J-18808-Ljbffr