Patient Navigator

Overview Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non‑healing wounds that would benefit from expert care is dramatically increasing. The Patient Navigator manages a variety of front office functions and is key to the smooth operation of a dynamic outpatient wound care center and assists the staff of the WCC. Responsibilities Coordinate with Center leadership to maximize daily patient census. Actively participate in staff meetings to support key functions within the Center. Greets patients and other visitors, answers and routes calls to appropriate staff. Maintain all patient communication needs including scheduling, rescheduling, and appointment reminders. Work and schedule for provider, according to the care continuum model. Obtain and verify patient insurance information, including pre‑certifications and pre‑authorizations for services and enter data in appropriate databases. Collect and enter patient charges in databases; verify and reconcile charges as directed, prepare monthly patient survey data and appropriate documentation, then transmit to providers. Assemble new patient charts, maintain and file existing patient charts, and spot‑check charts for data completeness and signatures. Coordinate/schedule ancillary testing with other hospital departments. Arrange for patient transportation as needed. Maintain office equipment and supplies as needed, and medical supplies as directed. Perform other duties as required. Qualifications High School Diploma or GED; Associate’s degree preferred. Minimum of two (2) years of office administration experience, preferably in a medical setting. Prior medical coding experience preferred. Skills & Abilities Proficient in Microsoft Office (Word, Excel, Outlook). Good customer, interpersonal, and communication skills, both orally and in writing. Organization and time‑management skills. Ability to type 60 words per minute (wpm). Basic math skills. Attention to detail. Ability to maintain confidentiality. Ability to work in a fast‑paced environment and handle multiple projects simultaneously. Ability to work with others and in a team environment. Physical Demands Being in a stationary position for extended periods of time (4 hours or more). Viewing computer screen for extended periods of time (4 hours or more). Keying frequently on a computer for 4 hours or more. Reading, communicating, detecting sounds by ear, close, distance and peripheral vision. Lifting/moving items up to 75 pounds with equipment assistance. Repetitive motions; bending/stooping; writing. Work Environment Patient care environment. Compensation The hourly rate for this position generally ranges between $20.63-$25.36 per hour, based on potential employee qualifications, education, experience, geography and other considerations permitted by law. About Healogics We are driving wound healing and prevention forward to help heal more wounds and change more lives. Our compassionate wound specialists have touched the lives of more than 2.5 million people. #J-18808-Ljbffr