Recovery Support Staff (RSS) - Nights

The Recovery Support Staff (RSS) observes and assists assigned clients recovering from alcohol or substance abuse and helps with daily living activities, therapeutic activities, and socialization. RSSs are responsible for the overall maintenance of a therapeutic environment in a unit and to ensure safety of clients and staff. RSSs attend and participate in group therapy, in-service education, and staff meetings. Carry out general nursing assistance necessary to treatment of adult clients as assigned.

Essential Duties:

· Conduct Q30s and 1:1 in accordance with hospital standards. Ask for assistance when other tasks take priority. Ensure there are no gaps in observations.

· Participate in treatment engagement by helping identify patients' problems, needs, and strengths; suggesting modifications to the treatment plan based on observations of patients' behavior.

· Co-facilitates didactic, educational, and community groups within the context of the treatment program encouraging and facilitating patients' participation in therapeutic activities.

· Communicates information regarding patients' behavior to other members of treatment team.

· Take direction from RN or LVN. Float to any unit as needed. Do not push back.

· Maintain boundaries with patients and employees.

· Observe patient for change in behavior. Work on de-escalation prior to a code. Notify RN to evaluate and assess changes in patient behavior.

· Respond to all codes (If you are making rounds or on a 1:1 ensure someone has signed the Q30s before departing. If you are the only one available for observations, continue to make your observations).

· Know the daily schedule and keep patients on track for all events.

· Speak to patients respectfully, recognize that how you speak may escalate to a code.

· Use appropriate phone etiquette for quality calls and address all customer questions and concerns.

· Provides input during shift report.

· Supervises patients to ensure their safety and their involvement in treatment and during transport.

· Orient new patients to the program and milieu.

· Carry out general nursing assistance as assigned and supervised by nurse in charge.

· Maintains a safe and therapeutic physical environment for patients.

· Carry out clerical/administrative assignment to support patient.

· Participates in activities which enhance professional growth and development.

· Upholds the Organization's ethics and customer service standards.

This job description is not intended to be all-inclusive.

Employee may perform other related duties to meet the ongoing needs of the hospital.

Requirements

Education and/or Licensure – High school diploma/GED required. Current valid driver’s license

Experience – prior experience in mental health and/or recovery support in an inpatient setting, preferred.

Additional Requirements – Must obtain and maintain approved CPR and CPI certification.

Knowledge Skills and Abilities

· Can work independently while being a team player.

· Possess the skills to network with all resources to provide the best customer service with clients or family members seeking help.

· The ability to ensure a safe and clean working environment complying with OSHA, Plum Creek Recovery Ranch, and the RSS Scope of Practice.

· Excellent customer service skills to handle continuous customer contact with the public, including citizens who may be ill or injured, upset, and/or distraught, requiring the utmost patience, tact, and discretion.

· Ability to exercise sound judgment and good problem-solving skills in pressure situations.

· Ability to communicate clearly and concisely with co-workers and the public.

· Good vision to read documents and view information output from medical equipment.

· Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.

· Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.

· Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.

· Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure with minimal supervision.

· Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.

· Maintains a cooperative and positive attitude and approach with patients, family members, staff and visitors.

· Ability to successfully manage conflict, negotiating “win-win” solutions.

· Must be able to multi-task, prioritize with strong time management skills.

· Exceptional follow through on tasks and assignments

Physical Requirements/Environmental Conditions

Perform the following with or without reasonable accommodations:

· Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.

· Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.

· Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.

 · Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.

· Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.

 · Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another

· While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.