International Sales Executive-English

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. We recruit, train, and retain the very best logistics and technical experts the world over. Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Consistently completes quality work that matches job expectations. Committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
• Is punctual and can be relied on for planning purposes. Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Provides relevant and timely information to co-workers, customers, and service providers. Answers phone calls and respond to voicemails, emails, and other communication according to Expeditors' standards.

~ Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. District Sales Executive Job-Specific Performance Expectations

• Maintains a robust leads management and prospecting program that enables a healthy sales pipeline. This includes Completing thorough customer research to qualify and validate good prospects, customizing cold calling scripts, and scheduling and executing adequate time for cold calling and scheduling new meetings.
• Pipeline Management

Maintains a healthy pipeline with the right mix of opportunities (aligned with the district tactical business plan) at the different steps of the Team Selling Process. Is Persistent in contacting prospects and targets at the proper cadence to keep opportunities moving through the pipeline and meets with new prospects weekly to ensure the healthy backfill of the sales pipeline. ~ Sales Skills & Sales Call Management Competent and confidently navigates opportunities through each step of the sales process with the use of sales techniques (lines of questions, leveraging the network), and tools (network diagrams, business process flows, IISBs, etc.). For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the Sales Playbook on Insite. This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the District Sales Executive (DSE). This list may be edited to the specific job role. Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area. Timely data entry in our Customer Relationship Management tool. Build relationships with Customer & collaborate with regional team, Geo, and Knowledge Management resources. Create value-added solutions for customer's logistics needs, including Network Diagrams & Cost benefit solutions. Support the transition of new accounts. Support AR (accounts receivable) collection. Own Credit setup process with new customers onboard. Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge. Involvement in local trade groups, as directed by the DSM. Make 50 sales calls every month or as directed by DSM. Have diversified sales pipeline across verticals & Expeditors service. Take on additional assignments as required, supporting company needs. Expeditors company policies and procedures knowledge Good Microsoft Office skills (Excel, Word etc.) A proven history of providing exceptional customer service at all levels. Training Requirements: ~ Meet company standards of 52 hours training per year, including as needed management/leadership training Six months to one-year related experience and/or training; 2- 5 years of sales experience in the required market. Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus