Officer of the Day Specialist - Bilingual (SP) - Job #635

The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department - Consumer Services - Officer of the Day Specialist - OD/FL - Santa Clarita Valley (School Age) Supervision Receives supervision from Consumer Services Supervisors/Managers. The Position and Job Summary Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary. Identify and coordinate services for individuals and their families Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures. Serve as an advocate for individuals served by community agencies. Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs. Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required. Employment Standards Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience. Skills and Abilities Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Benefits NLACRC offers a comprehensive benefits package, including: Health Insurance – generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. Dental Insurance – full cost of the Dental DMO Plan for employees and eligible dependents, and a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents. Pre-Tax Flexible Spending Account for eligible health care expenses. Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses. No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees. No cost Vision plan for employees and eligible dependents. Retirement plan – member of CalPERS defined benefit plan that provides a monthly retirement allowance for eligible employees. Deferred compensation plans – 457 and 403(b). Participation in the Public Service Loan Forgiveness program. Paid Time Off – 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time. Holidays – 12 paid holidays throughout the year. Hybrid remote option available for most positions. Professional Development & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non-exempt. Regular Salary: $30.08 - $42.50 per hour. Starting salary is typically between $30.08 and $33.20 of the range, depending on internal equity and experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. #J-18808-Ljbffr NLACRC Website