Data Literacy Specialist

Data Literacy Specialist

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

The Data Literacy Specialist will promote a culture of data-driven decision making at Children's by improving the skills of front-line staff and leaders across the organization in data-driven improvement. This role serves as an educator, consultant, and change agent to empower staff at all levels to effectively use data in their daily work. By bridging the gap between data and decision-making, the Specialist ensures employees can interpret data and draw actionable insights, ultimately helping Children's achieve better outcomes and drive improvement. The Specialist will develop and implement educational programs tailored to different user personas to ensure effective use of data visualization and analytics tools such as Microsoft Fabric/Power BI and Epic's SlicerDicer. They will collaborate with operational data stewards to tailor learning initiatives to specific business units.

Experience

• 1 year of experience delivering technical training or related educational content
• 1 year of experience using analytical skills, process mapping, testing, and other tools/systems for business intelligence
• 1 year of experience with significant involvement in data-driven projects for quality improvement, research, operations, or other organizational needs

Education

• Master's degree (or higher) in engineering, psychology, social science, library or information science or related field and relevant experience, or
• Bachelor's degree in engineering, psychology, social science, library or information science, or related field with 3+ years of experience

Preferred Qualifications

• 3 years of experience delivering technical training or related educational content
• 3 years of experience using analytical skills, process mapping, testing, and other tools/systems for business intelligence
• 3 years of experience with significant involvement in data-driven projects for quality improvement, research, operations, or other organizational needs.
• Experience with substantial educational responsibilities and technical experience in data analytics

Knowledge, Skills and Abilities

• Proven strong oral presentation, facilitation, and documentation skills
• Proven organizational, problem-solving, analytical, and time management skills
• Proven strong educational skills and interest in teaching stakeholders with various perspectives and abilities
• Strong interpersonal skills to interact positively and productively with teams across organizational lines
• Technical ability to understand complex systems
• Flexibility to manage multiple initiatives and shift priorities based on organizational needs
• Ability to perform job duties independently with minimal supervision
• Proven data analysis skillsets such as: eliciting, organizing, and managing business and technical requirements, process and workflow design, data modeling, data validation, summarizing data sets, data visualization, run charts and control charts, Excel
• Data analysis and visualization skills (e.g. using Epic, Power BI, Tableau, Qlik, R, Python, or other programming language) are required

Job Responsibilities

Educational Content and Delivery

• Leads planning and delivery of educational sessions, ensuring users are comfortable interacting with tools like Power BI and Epic's SlicerDicer.
• Develops, tests, and leads dissemination strategies (e.g., road shows, office hours, consultations) to increase engagement and effectiveness.
• Continuously evaluates the effectiveness of the data literacy program to drive iterative improvements.
• Creates content including videos and tip sheets.

Engagement and Support of Data Consumers, Data Stewards, and Analysts

• Develops influential relationships within user base and leadership population and acts as key point of communication to and from data consumers.
• Identifies, recruits, and onboards operational data stewards with local subject matter and workflow expertise.
• Develops ongoing education plans for data stewards to augment their job performance with data skills.
• Encourages and coaches the data stewards to act as on-the-ground data champions who can reinforce lessons, mentor their teams, and promote data-driven practices within their units.

Promotion of Self-Service Analytics Tools

• Actively engages with stakeholders who may need data (e.g. through division meetings, rounding, office hours, etc.), help refine data questions to meet user goals and be as feasible as possible, and triage stakeholders to the right solution.
• Understands the underlying architecture and purpose of self-service tools across the organization and direct users to the appropriate tool for their question.
• Collaborates with analytics and Epic analyst colleagues to establish the right venue for fulfilling data requests.

Assess and Benchmark Data Literacy

• Conducts evaluations of current data literacy levels and data usage habits across the organization.
• Identifies gaps in skills and knowledge across different service lines and roles.
• Uses surveys, rounding, interviews, and analytics (e.g., tool usage stats) to establish baseline competencies and to segment audiences (clinical, operational, administrative) for targeted development.

Develop Data Literacy Strategy and Curriculum

• Creates a comprehensive data literacy improvement plan with clear learning objectives, curricula, and success metrics.
• Designs a tiered training program that addresses foundational data concepts for all employees, as well as intermediate and advanced topics for power users.
• Continuously refines the curriculum to include relevant healthcare use cases (quality improvement, patient safety, finance, etc.) and ensure alignment with the hospital's strategic goals and compliance requirements.

Optimization of Visual Analytics Tools

• Collaborates with analytics developers and other stakeholders to optimize the design and user experience of visual analytics tools.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address: 1575 Northeast Expy NE

Job Family: Business Intelligence