Integration & Tech Support Specialist

Position Overview

Ultimate Staffing Services is excited to present an opportunity for an Integration & Tech Support Specialist to join a dynamic team in Nevada. This role is integral to providing technical expertise and support, focusing on technical client relations, onboarding, and ongoing support. The successful candidate will be a self-starter with a strong background in payment services, capable of working independently and communicating effectively with both technical and non-technical audiences.

Responsibilities

• Manage the technical integration and onboarding of all new merchants and partners to the platform.
• Support the sales team throughout the sales cycle to help win new business and support the growth of existing merchants.
• Build, enhance, and maintain technical documentation on an ongoing basis.
• Contribute to scoping projects, building business cases, and assisting with project management of product enhancements.
• Build, manage, and support requests for custom reporting.
• Support third-party software providers and other platforms in integrating with the platform.
• Provide gateway and feature functionality training to merchants and partners as required.
• Be available to support and help resolve merchant account or gateway issues.
• Provide feedback to leadership on optimizing the sales process, enhancing sales channels, and improving corporate brand awareness.
• Represent the company and its brand positively, conducting all activities with professionalism and integrity.

Qualifications

• Strong technical acumen with proven experience in leading industry methodologies, languages, architecture, and internet technologies.
• A minimum of 3 years of experience in global payments and omni-channel commerce.
• Strong analytical skills with a clear methodology and sound reasoning in activities and decision-making.
• Tenacious and resilient with a positive, solution-oriented attitude.
• Exceptional listening, communication, and presentation skills.
• Excellent project management, planning, organization, prioritization, and time management discipline.
• Energetic and focused, with a team player mentality.
• A self-starter comfortable in an entrepreneurial and fast-paced environment.
• Education requirement: High School Diploma or equivalent required.

Required Work Hours

Monday - Friday, 7:00 AM - 4:00 PM, in-office.

Benefits

• Medical
• Dental
• Vision

Additional Details

The position offers a fixed pay rate of $27.00 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.