Associate Technician - IT Infrastructure Support

Omni Inclusive

Job Title

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related work experience.

• Proven experience in network support, particularly within OT environments. Proficiency with VLAN, LAN, WAN, firewalls, switches, routers, and wireless technologies.

• Strong knowledge of networking protocols (e.g., TCP/IP, UDP, etc.) and cybersecurity best practices.

• Familiarity with manufacturing systems such as SCADA, PLC, and industrial IoT is strongly preferred.

• Experience with PC hardware and software troubleshooting and repair.

• Relevant certifications (e.g., Cisco, CompTIA Network+, etc.) are preferred.

• Excellent problem-solving skills and ability to work in a fast-paced environment.

• Strong communication skills and ability to work effectively with cross-functional teams.

Responsibilities:

• Monitor and maintain the OT network infrastructure, including switches, routers, firewalls, and other networking hardware.

• Implementing hardware and software upgrades for OT environments.

• Troubleshoot network connectivity issues, hardware failures, and configuration problems.

• Provide support for the repair and replacement of manufacturing PC workstations. This includes diagnosing hardware issues, replacing components, and installing necessary software.

• Collaborate with IT teams to ensure seamless integration between OT and IT systems.

• Assist in the implementation of security measures to protect OT systems and data.

• Maintain documentation for network configurations, procedures, and troubleshooting steps.

• Provide technical support and training to users on OT systems and workstations.

• Participate in project planning and execution for network upgrades and improvements.

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Vacancy posted 1 day ago

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