Seasonal Dispatch Specialist

Job Description

Job Description

A Little Bit About Us

We offer exceptional vacation homes across the country's most celebrated ski towns and coastal retreats. Each property is carefully selected, locally managed, and held to an uncompromising standard of care. We live and work in the communities we serve, which means every stay comes with generous local knowledge, genuine hospitality, and the confidence that what you booked is exactly what you'll find.

We're proud to offer a competitive benefits package designed to support our employees both at work and beyond. Benefits and eligibility may vary by position and are subject to change. Full plan details and terms will be provided during onboarding.

Health, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off (PTO)& Holidays (non-exempt employees)
Paid Flexible Time Off & Holidays (exempt employees only)
Paid Sick Leave

Benefits are subject to the terms and conditions of the applicable plan documents, which govern in the event of any discrepancy. The Company reserves the right to modify, suspend, or terminate benefit plans and programs at any time.

Spend your Winter with us!

The dispatch specialist is responsible for the successful operations of the entire shuttle department for First Chair Destinations. The dispatcher will help the Resort Services Department with guest service by monitoring the First Chair Shuttle App dashboard. Answering incoming calls in an attentive, courteous, and efficient manner. Direct communication via two way radios with shuttle drivers effectively delivering information regarding guest location and destination. The dispatcher is expected to understand and be capable of the operations for the Resort Services department. The dispatcher must be prepared to work weekends and holidays as necessary.

Compensation + Schedule

• $22 - $24.60 / HR less payroll deductions and all required withholdings
• Seasonal Dates: 11/14/26 - 4/18/27
• Schedule: 20 - 30 hours / week, weekend highly preferred
• Weekends and holidays may be required

Essential Job Functions

• Operates phone system, two-way radios, monitor and input information into First Chair
  Dashboard.
• Answers incoming phone calls and take appropriate information based on standard
  operating procedures.
• Fulfills guest requests with accurate and timely shuttle service.
• Dispatches calls appropriately to shuttle drivers.
• Promotes team work and quality service through communication and coordination with
  the shuttle drivers.
• Uses dashboard to monitor all shuttles operations.
• Helps maintain fleet, radios, phones and all other items needed for daily operations.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Prior experience driving in a professional setting is a bonus but not required. 
• Ability to maintain friendly and professional demeanor at all times. 
• A dispatcher must possess good communication skills with an understanding of computer, telephone, and two-way radio systems.
• Gives a high priority to customer service and is able to solve problems with minimal guidance.
• Capable of multi-tasking and working in a fast paced environment.
• Must have a positive attitude, be people oriented, and able to work independently or with others as needed.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

This job description does not identify every requirement of the position. First Chair may change position requirements, responsibilities, and work environment  at any time with or without notice.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of  a background check.