Guest Service Lead

St. Honoré bakery is looking for individuals who are passionate, adaptable, self‑motivated, have an interest in the French culture and the desire to be part of a successful team. Location: 2335 NW Thurman St Portland, OR Job Id: 113 # of Openings: 1 At Saint Honoré Boulangerie , we don’t just bake bread; we curate an experience rooted in the French Art de Vivre —the art of living well. Our neighborhood relies on us for a sense of reliability and a predictable sanctuary of quality. To keep this promise, we need leaders who are the bedrock of our café, ensuring every croissant and café au lait is served with grace and precision. We value the leadership and stability you bring to our team. Compensation & Benefits Pay Range: $17.30 - $21.30 per hour, plus tips. Health & Wellness: Comprehensive Medical, Dental, and Vision insurance through Kaiser. Stability: Access to Oregon Sick Pay and the OregonSaves retirement program. Why This Role Matters We are seeking a Guest Service Lead to act as the heartbeat of our daily operations. Our mission is to share the joy of French culinary arts with the community, and this role ensures that our high standards for food and service never waver, even during our busiest hours. We are adding this position to provide our team with consistent guidance and to ensure our Store Managers have the support they need to focus on the big picture. This is your chance to step into a leadership role where your joie de vivre and work ethic directly influence the success of a beloved local institution. Why You’ll Love It You’ll be more than an employee; you’ll be a mentor in a beautiful, fast‑paced environment. If you take pride in being the person the team looks to when things get busy, you will find immense satisfaction here. We celebrate the noblesse oblige of leadership—the idea that with leadership comes the rewarding responsibility of helping others succeed. Your Daily Rhythms Act as the primary point of contact for the team, maintaining a bon vivant spirit while managing the floor. Oversee all opening and closing procedures to ensure the bakery is always "stage‑ready" for our guests. Manage cash control with absolute precision, from balancing registers to completing daily reports in Toast. Strategically coordinate staff breaks to ensure seamless service—our neighborhood counts on our predictability! Prepare expert‑level espresso drinks and plate our artisan fare with an eye for French elegance. Mentor and train new hires, sharing your knowledge of our traditional techniques and service standards. Maintain strong, proactive communication with the Area Manager to keep the "boulangerie machine" humming. Handle inventory and ordering (Level 2) to ensure we never run out of the essentials our guests love. Your Background 1–2 years of leadership experience in a high‑volume food service or restaurant environment. Unshakeable Reliability: You are someone who shows up—especially on the hard days—with a commitment to your team. Communication Pro: You have the ability to give clear direction and keep management informed of all store needs. Age Requirement: Must be 21+ (due to lead duties and alcohol sales) and hold (or obtain) Oregon Food Handlers and OLCC cards. The Interview Process Video Chat: A quick 15‑30 minute "meet and greet" to talk about your experience and style. Onsite Interview: Qualified candidates will be invited to the bakery for a deeper dive. You’ll get to see the store in action and feel the energy of our team firsthand. We at St. Honoré Bakery believe that our business success results from our employees’ successes. We emphasize teamwork, and support group decision‑making. Compassion, consideration, respect, loyalty, and honesty are key elements to building a successful team. St. Honoré Bakery structures its environment to maximize employee creativity. We maintain a professional but casual atmosphere, and encourage the sharing of ideas and experiences to create not only better products and business practices, but also a better work environment. Employee Benefits We offer competitive compensation and benefits based on your employment status and tenure. The benefits include: Paid vacation and sick time Health, dental, and vision insurance Employee meals at a 75% discount Employee discount at 20% Hourly tips distributed to service and production staff #J-18808-Ljbffr