Lead, Technology Portfolio Operations Insurance Platforms (Hybrid)

Strategic Technology Leadership Role

Provide strategic and operational insights to Technology senior leadership. Establish and run the execution operating system for the technology organization (insurance platforms, digital platforms, and infrastructure). You will turn leadership direction into disciplined planning, governance, repeatable and predictable execution, and performance visibility across a complex, multi-platform environment. Acting as a force multiplier for leadership, you will increase execution velocity and ensure that strategic priorities are operationalized into clear, integrated plans with measurable outcomes. Ensure thoughtfulness, transparency, and accountability across multi-platform environments, providing the critical link between high-level direction and on-the-ground delivery. You will report to the Director, IT Program Management.

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI or Boston, MA.

Responsibilities:

• Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values and practices.
• Oversee and improve the Insurance Platforms operating system (pace, governance forums, artifacts, and scorecards).
• Translate leadership priorities into integrated execution plans: milestones, dependencies, capacity assumptions, and outcomes.
• Be a confidential sounding board and strategic advisor focused on operating health, execution risk, and organization effectiveness.
• Promote execution planning and communications for large-scale change efforts, including platform consolidation, operating model shifts, and workforce evolution/reskilling.
• Produce executive-level reporting that ties investments to outcomes and business impacts.
• Identify opportunities to reduce complexity, cost, and operational inefficiency across platforms.
• Ensure standards, metrics, and narratives across platform leaders.
• Resolve cross-platform friction, overlap, and misalignment.
• Manage integrated master planning across platform domains to ensure work is coordinated, sequenced, and dependency aware.
• Surface risks, constraints, and tradeoffs early with recommended options and impacts (timeline, capacity, cost, and customer/partner impact).
• Promote closure on decisions and commitments; track actions across leaders and partners.

Requirements:

• Demonstrated experience providing customer-oriented solutions or support.
• Demonstrated experience operating in complex, matrixed organizations.
• Experience leading cross-functional programs without direct authority.
• Background in technology-enabled or platform-centric environments.
• Demonstrated experience in change and transformation environments.
• Strategic thinking with strong execution discipline.
• Financial, analytical, and systems thinking skills.
• Your offer will be made contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.

Travel Requirements:

• Up to 10%.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email View email address on talent.com to request a reasonable accommodation.