Client Care Representative

Benefits Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Company participate in employee 401K plan Company provides following: On Call Bonus pay Training opportunities for industry certifications and career growth Healthcare Bonus program Service vehicle Paid vacation, sick leaves and holidays Job Summary This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Job Duties Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window Makes outbound calls to new and club membership clients to ensure that they are satisfied with any repairs Minimum Requirements High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred #J-18808-Ljbffr