Events Solutions Consultant

Position Summary The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. The ESC is a customer-focused position responsible for achieving and exceeding defined sales targets. They create, cultivate, and maintain outstanding relationships with hotel/convention center venue staff, especially within sales and event services departments. The role involves extensive interaction with customers, hotel/convention center contacts, and print decision makers on local sales calls, over the phone, via email, and face-to-face. The ESC works with minimal supervision and interacts daily with customers, Store Managers, store team members, vendors, and personnel of the HCO host facility to accomplish established business objectives. General Duties and Responsibilities Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events. Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through, and persistence. Represent FXO by attending key department meetings, site visits, planning meetings, and pre-convention meetings in the HCO host facility, which may include making presentations on FXO's product and service offerings to decision makers. Act as FXO's primary relationship owner for the Sales and Event Services teams within the host venue, holding product/service overview presentations with these and other departments/leaders within the host venue to ensure each department understands FXO's products/services and that venue employees act as enthusiastic advocates for FXO within their property. Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program. Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capability presentations in host locations, pre-event selling, on-demand support, post-event follow-up, and sharing information with other ESCs. Share leads for upcoming conventions/events in other venues across the FXO network. Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids. Monitor the quality and timeliness of all convention/event-related work ordered and produced to ensure customer satisfaction. Initiate timely contact with future groups via email and phone calls at the time of booking confirmation. Review strategies, activities, and performance against goals weekly with the Supervisor; attend sales calls and host property meetings with Manager. Implement established marketing plans and sales strategies as assigned. Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates. Meet or exceed activity standards as established by the HCO program, including supporting multiple HCO locations. Follow FedEx Office standard operating procedures, as well as adhering to Legal, HR, safety, and security policies and procedures. Maximize the FedEx value delivered to each customer by working cross-functionally within FXO, Services, and the other FedEx Operating companies. Perform all other duties as needed or required. Minimum Qualifications and Requirements High School Diploma or equivalent education. 2+ years sales and/or customer service experience (required). Strong working knowledge of Microsoft Office Word, Excel, and PowerPoint (required). Demonstrated effective written and verbal communication skills, including experience presenting to customer groups. Prior experience in the hospitality industry (preferred). Must present a personal professional image. Demonstrated presentation skills to external customers. Proven strong organization and planning skills. Proven skills and aptitude to excel in a customer-focused and results-driven environment. Essential Functions Ability to travel as required to meet with customers, vendors, other team members, and/or other business necessities. Ability, on a consistent basis, to maintain attention and concentration for extended periods of time. Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members. Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members. Ability, on a consistent basis, to perform work activities requiring cooperation and instruction. Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure. Ability, on a consistent basis, to work within the appropriate level of independence. Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position. Preferred Qualifications Experience in customer/client development, consultation, and retention. Experience in hotel events and branding. Strong working knowledge of Salesforce and Office 365. Ability to work independently while forging strong relations with internal partners. Compensation Pay Range: $21.14/hr – $29.59/hr. Employees may be eligible for additional pay, premium, or bonus potential. The company offers health, vision, and dental insurance, retirement, and tuition reimbursement. Equal Opportunity Employer Federal Express Corporation is an Equal Opportunity Employer including Veterans/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io. Applicants have rights under Federal Employment Laws: Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participation E-Verify Notice (bilingual) Right to Work Notice (English / Spanish) #J-18808-Ljbffr