Auto Liability PD Claims Specialist

Job Description

Job Description

Auto Liability Property Damage Claims SpecialistJoin a Team That Values Expertise, Collaboration, and Customer Service

Are you an experienced Auto Liability Claims professional looking for an opportunity to make a meaningful impact? Lonestar is seeking a skilled Auto Liability Property Damage (PD) Claims Specialist to join our growing team. In this role, you'll work alongside dedicated professionals in a collaborative, high-energy environment where your expertise, problem-solving abilities, and commitment to customer service are recognized and valued.

At Lonestar, we foster a culture built on integrity, accountability, and continuous improvement. If you're passionate about helping customers navigate the claims process while delivering exceptional service, we'd love to hear from you.

We offer a competitive compensation and benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k) with company participation
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Ongoing Training and Professional Development
• Career Growth Opportunities
• Collaborative and Supportive Team Environment

Schedule: Monday–Friday
Hours: 8:00 AM–5:00 PM or 8:30 AM–5:30 PM
Location: In-Office Position

As an Auto Liability PD Claims Specialist, you will manage a portfolio of auto liability and property damage claims from initial investigation through final resolution. Key responsibilities include:

• Review assigned claims and determine the appropriate course of action using technical expertise and sound judgment.
• Conduct thorough investigations involving coverage, liability, damages, and policy analysis.
• Maintain accurate and detailed claim documentation throughout the life of each claim.
• Evaluate, negotiate, settle, or deny first- and third-party liability claims based on investigation findings.
• Communicate effectively with policyholders, claimants, vendors, attorneys, and internal business partners.
• Gather evidence, establish facts, and develop claim strategies to support timely resolution.
• Prepare and present claim evaluations for settlement authority approval.
• Identify and report adverse underwriting information discovered during investigations.
• Ensure compliance with applicable state regulations and unfair claims practices requirements.
• Manage vendor relationships while maintaining quality service standards and cost efficiency.
• Deliver exceptional customer service to both internal and external stakeholders.
• Perform additional duties as assigned.

• Minimum of 3 years of auto liability and property damage claims handling experience
• Active Texas All-Lines Adjuster License
• Strong analytical, investigative, organizational, and decision-making skills
• Excellent verbal and written communication abilities
• Ability to effectively manage multiple claims and competing priorities
• Working knowledge of insurance policies, claim procedures, and applicable state regulations
• Experience working in an automated claims processing environment
• Knowledge of fraud detection and loss prevention practices
• Ability to maintain positive relationships with customers, vendors, and business partners

• Non-Standard Auto Insurance experience
• Multi-State Adjuster Licensing
• Bilingual (Spanish/English)

If you're looking for a rewarding opportunity where your claims expertise can make a difference, we'd love to meet you. Apply today and become part of a team committed to delivering outstanding service and achieving exceptional results.