Payroll Implementation Specialist

Implementation Manager

At eBacon, we're cooking up something special in the construction industry! We're a software company that focuses on certified payroll and fringe benefit management, combining time tracking, fringe management, payroll, and certified reporting into one sizzling solution that helps contractors and subcontractors avoid risk and become more profitable. With our advanced in-house development team, we're not just serving up standard solutions, we're rapidly responding to market needs with unique products that solve real-world problems. And now, we're looking for a strong Implementation Manager to join our team.

Who We're Looking For:

You'll be the master chef of our client's onboarding experience, leading the complete implementation process from start to finish. You'll be the go-to person for new clients, gathering requirements, providing top-notch training, and managing multiple accounts. You make sure everything runs like a well-oiled machine. From initial payroll processing to 401(k) and benefit setups, you'll ensure every detail is perfectly seasoned for success.

Job Snapshot:

• Oversee the entire client implementation process, from post-sale to completion.
• Collaborate with different departments to address any issues that may arise during implementation.
• Set and manage client expectations using the implementation timeline.
• Provide technical training and support for HRIS and initial payroll processing.
• Work closely with sales and operations teams to ensure smooth implementation, as promised.
• Organize and complete all required implementation documentation.
• Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service.
• Ensure weekly deliverables are met according to the established timeline.
• Handle and resolve client issues and requests, following up until resolved.
• Ensure complete client satisfaction throughout the process.

About You:

• 3+ years' experience in account management and/or client implementation.
• 3+ years' payroll processing experience
• Strong attention to detail and follow-through on client requests.
• Excellent written and verbal communication skills.
• Ability to work independently, solve problems, and take initiative.
• Thrive in a fast-paced environment, meeting deadlines despite frequent interruptions.
• Strong work ethic, eagerness to learn, and ability to analyze large data sets.
• Detail-oriented with a focus on process improvement.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint).

Preferred Skills:

• SQL knowledge
• Experience with Certified payroll (Davis-Bacon and/or State Prevailing payroll).
• Experience auditing payrolls for compliance.
• Familiarity with HR and payroll regulations.
• Knowledge of group health plans, ACA regulations, and enrollment processes.

eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we're always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting. We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don't take ourselves too seriously. I mean, we do have a bacon strip mascot.