Salaried Asst Manager

Job Description

Job Description

About the Role:

The Salaried Assistant Manager plays a crucial role in ensuring the smooth operation of our services in our stores. This position is responsible for executing daily activities, managing staff, and ensuring that guests receive exceptional service. The Assistant Manager will work closely with the management team to implement strategies that enhance guest satisfaction and operational efficiency. Additionally, this role involves monitoring employee performance and assisting the GM achieving restaurant goals. Ultimately, the Assistant Manager will contribute to creating a welcoming environment that fosters repeat business and positive reviews.

Minimum Qualifications:

• Bachelor's degree or equivalent work experience in the fast casual industry.
• At least 2 years of experience in a supervisory role within the fast casual industry.
• Strong understanding of fast casual operations and customer service principles.
• Fully available and ability to work up to 50 hours per week

Preferred Qualifications:

• Strong work ethic, positive attitude, loves people, and strong interpersonal people skills
• Certification in hospitality management or related professional development courses.
• Experience recruiting, training, and motivating a team to accomplish defined sales, food cost and customer service goals

Responsibilities:

• Assist the General Manager in daily operations and management of staff.
• Working manager position must be able and available to fill any role as the business needs dictate
• Ensure high standards of customer service are maintained at all times.
• Monitor and manage inventory levels, ordering supplies as needed.
• Conduct regular staff training sessions to enhance service quality.
• Handle guest complaints and feedback promptly and professionally.

Skills:

The required skills for this role include strong leadership and communication abilities, which are essential for managing staff and ensuring effective teamwork. Problem-solving skills are vital for addressing guest complaints and operational challenges that may arise. Time management skills will be utilized to prioritize tasks and ensure that daily operations run smoothly. Preferred skills such as making intelligent, informed decisions that impact profitability. Additionally, familiarity with technology and software used in the hospitality industry will enhance efficiency.