Assistant Hospitality Supervisor

Job Description

Job Description:\n\nAssistant Hospitality Supervisor\n(Full Time, Non-Exempt)\nApplication Closing Deadline: For best consideration, please submit your application materials by 4:00 p.m. November 24, 2026\nHiring Range is $42,065 to $47,708 annually based on qualifications, education and experience as it relates to the position.\n \nPosition Summary:\nUnder the close supervision of the Hospitality Manager, this position assists with the day-to-day operations of food and beverage service at Lone Tree Golf Club & Hotel, including the Grill, banquets, weddings, private events, golf tournaments, and other facility functions. Responsibilities include food safety, staff management, customer service, food preparation and cooking when needed, and coordinating and supporting event service. The Assistant Hospitality Supervisor provides timely, accurate, and friendly service while maintaining high standards for food, beverages, and the guest experience. The position assists with hiring, training, scheduling, evaluating and coaching staff and helps ensure appropriate staffing and responsive service. This is a hands-on leadership role that requires flexibility and responsibility for covering shifts when staffing shortages, callouts, vacations, or other operational needs arise. Performs duties in a manner consistent with the stated values of the organization.\n \nEssential Duties: \n\nAssists the Hospitality Manager with overseeing food and beverage operations, emphasizing customer service, quality, and efficient service. Opens and closes the restaurant and completes required checklists.\nWorks with the Hospitality Manager and Event Coordinator to create schedules based on guest needs, identify staffing gaps, coordinate coverage, maintain adequate staffing for daily operations and scheduled events, and manages labor costs. Schedules and deploys personal work hours according to business needs, providing on-site leadership during periods of high guest use and service expectations.\nProvides shift coverage across the Grill, banquets, weddings, and special events when staffing shortages, employee callouts, vacations, or other unexpected absences occur. Approximately 20-25% of time may be spent preparing and cooking food, depending on operational needs.\nSteps into operational roles as needed, including serving, bartending, banquet service, food running, event setup, and other duties for which the supervisor is trained and authorized.\nCommunicates staffing concerns promptly and assists in finding appropriate coverage.\nAdjusts priorities and assignments based on business volume, weather, event schedules, and staffing needs to help ensure service and event standards are maintained.\nHelps drive revenue through regular and creative specials, menu development, and ongoing staff training in service and sales.\nAnswers questions about food, beverages, specials, menu changes, and facility services; makes recommendations and enters orders accurately into the point-of-sale (POS) system.\nPrepares and serves various alcoholic and non-alcoholic beverages according to standard recipes and District procedures.\nAssists with hiring, onboarding, training, cross training, scheduling, supervising, and evaluating employees. Provides or coordinates staff training, provides constructive feedback, communicates performance concerns to the Hospitality Manager, and helps work with employees to correct performance deficiencies. \nPromotes teamwork, accountability, professionalism, positive communication, and adherence to uniform, attendance, safety, and workplace policies.\nEnsures guests receive welcoming, responsive, friendly, and courteous service.\nPrepares and delivers food and beverages in a timely manner while following restaurant, health and safety standards. Properly operates and maintains grills, fryers, freezers, and other equipment.\nMonitors guests’ dining experiences and responds promptly and courteously to requests or concerns. Prepares bills, accepts payments, and processes credit card transactions according to established procedures.\nWashes and sterilizes glassware; maintains bar supplies and presentation; clears and resets tables; maintains cleanliness of dining, bar, kitchen, storage, and service areas.\nAssists with safe food handling, preparation, storage, and service; trains staff on food safety and sanitation; conducts inspections andcomplies with Health Department, Liquor Enforcement, state, local, and District requirements.\nAssists with restocking and replenishment of bar inventory and supplies.\nAssists with planning, organizing, setting up, executing, and breaking down banquets, weddings, corporate meetings, celebrations of life, private parties, golf tournaments, and other special events.\nReviews Banquet Event Orders (BEOs), timelines, room layouts, menus, and service requirements to help ensure event details are communicated and delivered accurately.\nCoordinates room setups, tables and chairs, linens, decorations, food and beverage stations, service equipment, and post-event room resets.\nLeads and supports banquet staff during events, delegates tasks, monitors service timelines, and provides hands-on assistance to maintain professional and efficient service.\nCommunicates event needs, changes, and client expectations with the Hospitality Manager, Event Coordinator, kitchen team, staff, vendors, and other departments.\nEnsures event spaces are clean, organized, properly equipped, and ready before guests arrive; assists with breakdown and secures storage of event supplies afterward.\nSupports special projects, promotions, seasonal activities, and events throughout the year.\nAssists with budget preparation and monitoring, revenues and expenditures, expense evaluation, and financial reporting, including monthly profit-and-loss reports as assigned. Orders inventory and supplies, assists with monthly food and beverage inventories and submits reports to the District Accounting Department.\nProvides information about parks and recreation operations, programs, and facility services. Responds tactfully, respectfully and promptly to questions, concerns and problems in person, by email, phone, or mail.\nHandles difficult or stressful interactions thoughtfully and in accordance with District policies and procedures.\nMaintains accurate records, including weekly and monthly reports, facility usage records, payroll documentation, invoices, purchasing records, and incident or accident reports, in accordance with District procedures.\nHandles cash flow and daily cash reports accurately and follows established POS, payment, and purchasing procedures.\nDevelops and maintains professional relationships with District employees, vendors, and various outside user groups to coordinate their programs and special events.\nWorks collaboratively with the Hospitality Manager, Event Coordinator, kitchen staff, hotel team, golf operations, vendors, and other departments.\nAttends work on a regular, reliable and punctual basis.\nMaintains scheduling flexibility, including evenings, weekends, holidays, and special events, based on operational requirements.\n\nSupports the sales and marketing efforts, including promotion of facility of services, specials, District events, and other initiatives.\n\nParticipates in certification training and industry learning opportunities as appropriate; Maintains required certifications.\nAttends and participates in staff meetings, training sessions, and orientations.\n\n \nThis job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.\n \nEducation and/or Experience:\n\nMust be twenty-one (21) years of age with a high school diploma or equivalent.\nAssociate's degree in Hospitality, Food and Beverage Management, or a related field preferred.\nSix (6) months of restaurant operations and customer service experience required. One (1) year preferred.\nPrior supervisory experience and experience with banquets, weddings, events, or golf tournaments is preferred.\nAny combination of experience, training and education that demonstrates the required knowledge, skills and abilities to perform the essential functions of the position may be considered.\n\n \nLicenses, Certifications, and Other Requirements:\n\nCurrent TIPS certification or ability to obtain within six (6) months of hire.\nMust possess a valid Colorado Driver License or the ability to obtain upon hire and maintain an acceptable driving record. \n\n \nNecessary Knowledge, Skills and Abilities:\n\nWorking knowledge of restaurant operations, food and beverage health standards, customer service, and applicable Health Department, Liquor Enforcement, and other governmental regulations.\nExcellent written and verbal communication, interpersonal, and customer service skills.\nSkills in food preparation and production, planning, organization, vendor relations, and event coordination.\nAbility to establish and maintain a strong sales and service environment; resolve guest complaints and escalated problems.\nGeneral knowledge of budget planning and management, inventory, cash handling, and daily cash reports.\nSkills in recruiting, training, supervising, evaluating, and motivating employees.\nAbility to work productively without supervision within established organizational policies and procedures.\nWillingness and ability to cross-train in all department positions including kitchens, beverage carts, and concessions.\nWorking knowledge of Microsoft Office software including Excel, Word, and Outlook.\nMust be highly motivated and take direction well.\nAbility to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.\nAbility to work a varied schedule, including evenings, weekends, holidays, and shifts requiring coverage.\n\n \nMaterial and Equipment Used:\n\nUses standard office equipment including a personal computer, phone, printer, and copier.\nRegularly uses banquet, kitchen/grill equipment, cash registers, POS systems, credit-card machine, and calculator.\nThis position may be required to drive a personal and/or District motor vehicle to various District and off-site facilities for business purposes.\n\n \nWorking Environment:\n\nPrimarily works in a busy restaurant, hotel, and event venue environment subject to heat, steam, continuous interruptions, and background noise.\nMay work in warm environments where temperatures can change quickly, in an office environment subject to interruptions and background noise, and outdoors in variable weather conditions.\n\n \nPhysical Requirements:\n\nFrequent standing and walking for extended periods.\nOccasional lifting up to 40 pounds.\nOccasional lifting, carrying, climbing, balancing, stooping, crouching, crawling, squatting, and kneeling.\nRegularly moves equipment, tables and chairs.\nRegularly required to use hands and fingers to handle equipment, tools and controls; and reach with hands and arms.\nFrequent hand/eye coordination to operate personal computer and office equipment.\nVision for reading, recording and interpreting information. Vision acuity to see close-up and at a distance with the ability to adjust focus allowing a broad field of vision.\nSpeech and hearing sufficient to maintain clear and effective communication.\n\n \nThis list is not all-inclusive and represents examples of the work environment and physical demands. \n \n \n \nSouth Suburban Park & Recreation District is an Equal Opportunity Employer.\nWe’ve Got You Covered!\nSouth Suburban Offers:\n\nCompetitive medical, dental and vision plans\nDisability and life insurance\nFlexible spending accounts (FSA’s)\n\nHappy Employees Are the Best Employees\n\nSouth Suburban provides an employee assistance program at no cost that includes: counseling, financial planning, legal assistance, and much more!\nOur Employee Wellness Program gives covered staff the ability to reduce their medical premium by $390 annually\n\nTake Time Away to Do What You Enjoy\n\n10 paid holidays per year\n4 personal days per year\nEarn 11.5 paid vacation days per year\nPaid sick leave to rest, recover, and take care of yourself\n\nWe’ve Got Your Back \n\nUp to 9% 401(a) Employer contribution/match that vest after 3 years of service\nTrainings to grow your professional and personal skill set\nTuition Reimbursement Program that covers up to $2,500 per year\n\nPlay Where You Work\n\nEmployee engagement is a priority at South Suburban. Staff gatherings have included: pictures with the Stanley Cup, Chili Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee Appreciation Luncheon, just to name a few\nMonthly wellness challenge opportunities and staff recognition honors\n\nWe LOVE Our Facilities and So Will You:\n\nFree daily admission to recreation centers, tennis courts, ice rinks and swimming pools\n50% off food at South Suburban restaurants\n$5 to $10 for nine holes of golf at four different courses\n\nSSPRD offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the Benefits Guide for Full-Time Employees\nAbout Us\nOur mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.\nWe serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.