Czech Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services industry. We take pride in our bespoke approach to career development, ensuring our candidates find the perfect alignment for their professional goals in competitive global markets.

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Customer Support Representative position in Bulgaria, based in the vibrant capital, Sofia. This is a unique opportunity to advance your career within the Customer Support Services sector while enjoying the support of a comprehensive relocation package designed to make your move to the heart of the Balkans seamless.

Key Responsibilities

• Provide exceptional service to Czech -speaking clients through multi-channel support, including phone, email, and live chat.
• Represent major global brands by maintaining high standards of quality within the fast-paced Customer Support Services industry.
• Resolve complex customer inquiries and technical issues with a proactive and empathetic approach.
• Document customer interactions accurately within our CRM systems to ensure high-quality data management.
• Collaborate with internal teams in Bulgaria to optimize service workflows and improve customer satisfaction ratings.
• Meet and exceed performance KPIs and service level agreements ( SLAs ) to qualify for competitive monthly performance bonuses.
• Contribute to the ongoing success of our Czech-speaking jobs department by sharing insights and feedback on service trends.

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Proficiency in English to ensure smooth collaboration within our international team.
• Valid EU passport (mandatory) to facilitate your relocation for these highly sought-after jobs in Bulgaria.
• Strong communication skills and a passion for excellence in the Customer Support Services industry.
• Ability to work on-site in Sofia, Bulgaria, and integrate into a dynamic multicultural work environment.
• Previous experience in customer-facing roles is considered an advantage for this Czech Speaking Customer Support Representative position in Bulgaria.

Benefits

• Competitive Monthly Salary
• Fully Paid Training to ensure you excel in the Customer Support Services industry.
• Comprehensive Health Insurance and private medical coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your start in Sofia effortless.
• Attractive Monthly Performance Bonus based on your dedication and results.
• Excellent career progression paths within one of the leading employers offering Czech-speaking jobs.
• And Much More, including team-building events and a vibrant office culture.

Life in Bulgaria

Bulgaria is an incredible destination that offers a perfect balance between ancient history and modern city living. When choosing jobs in Bulgaria, you are choosing a country known for its breathtaking mountain ranges, sunny coastal resorts, and a cost of living that allows for a high quality of life. Bulgaria consistently ranks as an up-and-coming hub for professionals who appreciate a friendly atmosphere and a rich, diverse culture.

Living in Sofia, you will enjoy world-class culinary experiences, a booming nightlife, and a thriving expat community that makes adapting to your new home in Bulgaria incredibly simple. Our relocation assistance ensures that your transition to the Czech Speaking Customer Support Representative position in Bulgaria is as comfortable as possible, allowing you to focus on enjoying everything this beautiful country has to offer.