Production Support Engineer
Futran Tech Solutions Pvt. Ltd.
Position: Production Support Engineer
Location: Plano, TX Job Summary
We are seeking a highly motivated Production Support Engineer with strong expertise in Splunk Enterprise and Oracle SQL/PLSQL to support mission-critical enterprise applications. The ideal candidate will be responsible for application monitoring, incident management, root cause analysis, database troubleshooting, and continuous service improvement in a 24x7 production environment.
Primary Skill: Splunk Enterprise
Location: Plano, TX Job Summary
We are seeking a highly motivated Production Support Engineer with strong expertise in Splunk Enterprise and Oracle SQL/PLSQL to support mission-critical enterprise applications. The ideal candidate will be responsible for application monitoring, incident management, root cause analysis, database troubleshooting, and continuous service improvement in a 24x7 production environment.
Primary Skill: Splunk Enterprise
- Develop and maintain Splunk dashboards, reports, and alerts.
- Create and optimize SPL (Search Processing Language) queries.
- Onboard, configure, and manage application log sources.
- Monitor application health and proactively identify issues.
- Perform log analysis, incident investigation, and root cause analysis.
- Drive observability and operational excellence through effective monitoring.
- Write and maintain complex SQL queries, stored procedures, packages, functions, triggers, and cursors.
- Troubleshoot database-related production issues.
- Support batch processes and backend application functionality.
- Analyze and optimize SQL execution plans and database performance.
- Ensure data integrity and system reliability.
- Strong hands-on experience with Splunk administration and monitoring.
- Expertise in Oracle SQL and PLSQL development.
- Experience with production support, incident management, and problem management.
- Strong troubleshooting, analytical, and root cause analysis skills.
- Knowledge of Unix/Linux environments and shell scripting.
- Familiarity with ITIL processes and service monitoring practices.
- Ability to work in a fast-paced 24x7 production support environment.
- Excellent communication and collaboration skills.
- Unix Shell Scripting and Python automation.
- Cloud platforms such as AWS or Azure.
- Database performance tuning and optimization.
- Experience with monitoring tools like Dynatrace or AppDynamics.
- Knowledge of DevOps tools and CI/CD processes.
- Exposure to ETL processes, data warehousing concepts, and ServiceNow.
- Automation and operational process improvement experience.
Vacancy posted more than 2 months ago
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