Resident Relations Specialist

Resident Relations SpecialistWe're hiring a Renewal Support Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center, you'll support the resident lifecycle by managing renewals, notices, and key administrative processes that keep communities running smoothly.What You Will DoManage the lease renewal process (generate offers, prepare lease documents, finalize paperwork)Process Notices to Vacate and ensure accurate documentationSupport onsite teams by handling resident inquiries and shared inbox requestsAssist with post move-out processes and ensure compliance with internal proceduresMaintain accurate records and resolve data discrepancies in internal systemsCollaborate with community teams to deliver a seamless resident experienceQualifications1–3 years of customer service, administrative, or operations experienceStrong attention to detail and organizational skillsAbility to manage multiple tasks in a fast-paced environmentComfortable learning new systems and handling data entryProfessional communicator (written and verbal)Property management experience is a plusWhat We OfferExpected pay rate of $22-$23 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.Paid time off including vacation, sick time, and 14 holidays.Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).401(k) plan with up to 6% employer contribution.Paid parental leave of up to 16 weeks.Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.15 hours of paid time annually for community service.Commuter benefits and pet insurance.Consumer discounts on various products and services.Opportunities for ongoing professional development, leadership training, and career growth.