Senior Manager, Player Operations

About the Company Skillz is the first publicly‑traded mobile eSports platform hosting billions of casual mobile gaming tournaments for millions of players worldwide. By fostering social competition within games, the platform helps developers build multi‑million dollar franchises through real‑money activity and operational support. About the Role This is a high‑impact leadership role where you will partner with senior stakeholders to optimize player operations, streamline processes, and create exceptional experiences for millions of players worldwide. Responsibilities Lead and scale Player Operations programs across player support, payments, escalations, and retention‑related workflows to deliver a seamless player experience. Drive cross‑functional alignment between Product, Engineering, Payments, Compliance, VIP, and Operations teams, ensuring priorities are clearly communicated and executed. Identify, prioritize, and implement process improvements, automation opportunities, and operational efficiencies that improve scalability, quality, and cost effectiveness. Establish and oversee operational governance frameworks, including quality assurance, performance monitoring, reporting, and change management processes. Partner with stakeholders to define business requirements, influence prioritization, and drive successful execution of operational initiatives. Develop and lead a high‑performing team by setting clear objectives, driving accountability, and fostering continuous improvement and professional growth. Key Competencies Operational Excellence: Demonstrated ability to improve processes, increase efficiency, and deliver scalable operational solutions. Cross‑Functional Leadership: Builds strong partnerships across teams and aligns stakeholders around common goals and priorities. Strategic Execution: Translates business objectives into actionable plans and delivers results through disciplined execution. Data‑Driven Decision Making: Uses data and insights to identify opportunities, measure impact, and drive continuous improvement. Change Management: Effectively leads operational change initiatives and drives adoption across teams and stakeholders. People Leadership: Coaches, develops, and motivates teams while fostering a culture of accountability, collaboration, and high performance. Experience 8+ years of experience in Operations, Customer Support, Player Experience, Program Management, Business Operations, or related functions within a fast‑paced technology or consumer‑facing environment. Proven experience leading cross‑functional initiatives involving multiple stakeholders and operational teams. Demonstrated success driving process optimization, workflow automation, and operational scalability. Experience establishing operational metrics, quality programs, governance frameworks, and performance reporting. Strong analytical and problem‑solving skills with experience using data to drive business decisions and operational improvements. Prior people management experience, including coaching, performance management, and team development. Benefits Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. Comprehensive Benefits: 100% coverage for medical, dental, and vision expenses for you and your dependents, along with 401(k) matching, equity incentives, pre‑tax benefit options, and more. Wellness Support: Meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more. Time Off: Competitive paid time off (PTO) and company holidays to help you recharge and pursue your passions. Las Vegas Headquarters: A 36,000+ square foot collaborative office with free breakfast, catered lunches, snacks, a full‑size gym with showers, commuter benefits, insurance, team bonding events, and more. Recognized Success: Fast Company’s Most Innovative Companies, CNBC Disruptor 50, San Francisco Business Times’ Best Places to Work, Forbes’ Next Billion‑Dollar Startups®, and Inc. 5000 fastest‑growing company in America. Development Opportunities: High standards for professional growth, startup‑like structure, collaboration, and continuous feedback to fuel your career trajectory. Compensation Total Starting Compensation including Base + Bonus + Equity: $160,000 Location Onsite, Las Vegas, NV Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance. #J-18808-Ljbffr Skillz