Reporting and Analytics Manager

Reporting And Analytics Manager

Job Location: Waltham, MA (Onsite 1x per week) Wage Range*: $75-90/hr. Job Number: 26-00139

Job Purpose: As the Reporting and Analytics Manager dedicated to the new AI platform program, you will be responsible for owning the reporting and transition reporting strategy across both New York and Massachusetts. Additionally, you will be required to engage with program and business stakeholders, IT, and regulatory stakeholders to ensure overall program success, while serving as a strategic reporting lead of the new AI platform program.

Key Accountabilities:

• Lead a team of analysts to understand business outcomes and drive business requirements for complex reporting areas, including SOX controlled reports
• Develop and maintain a dynamic reporting transition strategy as we have customers across two systems throughout deployment
• Lead customer reporting delivery in an agile manner, in full partnership with the Information Technology team in coordination with customer migration schedules.
• Own and refine reporting repository, from current state to an efficient outcome-based catalog.
• Collaborate closely with IT, data teams, and business stakeholders to align on requirements, timelines, and success criteria.
• Serve as the liaison between technical teams and business units to ensure mutual understanding of reporting and data migration impacts with the new AI platform program.
• Monitor performance of reporting post-migrations and provide insights to inform business decisions
• Analyze outcomes to refine reporting strategy and support business operations

Knowledge, Experience & Technical Know How:

• Experience with Agile or CI/CD, with knowledge in Scaled Agile, agile methodologies and/or CI/CD
• Experience with SQL, Snowflake, reporting and data modeling
• Understanding of outcome-based requirements and process efficiency
• Knowledge of new AI platform, CSS systems, and SOX preferred
• Understanding of Meter to Cash, Customer Operations and/or CIS functionality preferred

Qualifications:

• 5-7 years of relevant professional experience in data analysis, reporting or analytics related roles. With at least 3-5 years of utility customer operations experience a plus.
• Previous people-leader experience preferred.
• Demonstrated experience working with agile and/or CI/CD programs
• Ability to grow and develop a diverse team of individuals.
• Ability to successfully collaborate and drive cooperation across diverse teams with potentially conflicting goals and objectives
• Strong internal and external stakeholder engagement, with experience communicating at the executive level.
• Strong interpersonal and communication skills; demonstrated ability to communicate effectively both verbally and in writing; present information in a clear and concise manner, maintain effective working relationships with demonstrated maturity with various levels within the organization
• Must be self-directed with strong customer focus, motivated and have high personal standards of excellence, commitment, integrity and confidentiality
• Strong organizational and project management skills with the ability to manage multiple tasks at any given time, while maintaining strong attention to detail with a high degree of accuracy, and meeting strict deadlines

Job Dimensions Number of direct/indirect reports: 4 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion