Medical Records Coordinator

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Shady Grove Fertility —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for an Medical Records Coordinator to join our team at Shady Grove Fertility in Rockville, Maryland .

• Schedule: Monday though Friday, 8:00 AM to 4:30 PM (Following 90 day intro period a hybrid schedule will be introduced, beginning with limited remote flexibility (e.g., 1 day per work) and expanding based on performance, proficiency, and demonstrated ability to work independently.)
• Compensation: $20 to 23 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Medical Records Coordinator will:

• Manually enter information from patient requests into the system accurately
• Look up patient information and update patient forms submitted electronically
• Perform outbound calls to patients as needed
• Navigate various applications to retrieve and update patient data
• Prioritize and manage workload efficiently to meet deadlines
• Maintain high attention to detail to ensure accuracy in all tasks
• Decipher different processes and apply them correctly based on the situation
• Communicate effectively with team members and patients
• Work independently while also contributing as a team player
• Take initiative to solve problems and improve workflow processes

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High school diploma or equivalent required
• Strong data entry skills with a high level of accuracy
• Excellent attention to detail and ability to follow processes correctly
• Ability to prioritize tasks and manage time efficiently
• Comfortable making outbound calls and speaking with patients
• Proficiency in navigating multiple applications and electronic systems
• Strong communication and teamwork skills
• Self-sufficient with the ability to take initiative and problem-solve

More important than any single credential, however, is the right person . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.