IT Technician

Technician, IT Support

The Technician, IT Support will be based in Hollis, NH, reporting to the Director of Information Technology. This role will be in charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

Responsibilities:

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configures cellular phones for end users to meet corporate specifications.
• Assists in determining suitable software to meet user requirements.
• Manages required supplies for printers (not to include paper).
• Installs software, patches, and updates on desktops, laptops.
• Keeps accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintains its accurate tracking.
• Provides 1st line technical support for end-user's computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user's computers.
• Assists Network Administrator/Analyst to troubleshoot end-users' network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.
• Performs image builds for use on all desktop and laptops.

Qualifications:

• An associate degree is preferred or equivalent experience and training.
• Typically requires a minimum of 2 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advanced knowledge of imaging processes used for deployment of PCs in standard environments.
• Microsoft Certified Systems Engineer a plus.
• May have multi-functional impact; has influence on different programs or areas. Assignments typically impact department, HUB and/or site level.

What You'll Receive:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement