Teller

About the Role Position: Teller (Non-Exempt – Grade Level 1) • Location: Linden, MI. Includes VG weekend rotation covering VG’s branch in Fenton (average once per month on Saturday 10:45 am‑5:15 pm and Sunday 10:45 am‑3:15 pm with shift premium). General Summary The function of a Teller is to play a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller, you will provide world‑class customer service by handling transactions accurately and efficiently, discovering opportunities to help grow the bank and introducing customers to a banker. Essential Duties and Responsibilities Perform and follow the Bank’s policies, procedures, and customer service standards. Operate teller window in accordance with bank policy, balancing daily. Meet and exceed teller sale/referral goals. Process cash and non‑cash bank transactions accurately, efficiently, and with confidentiality. Acquire and maintain up‑to‑date knowledge of banking products, financial services, and technology. Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to bankers. Perform other miscellaneous duties, including night deposits, ATM balancing and service, re‑ordering and stocking supplies, answering phones, and other duties that may be required from time to time. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and report any observed violations or potential violations to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable. Competencies Written and Oral Communication – Effective written and oral communication skills required, with the ability to interface with internal and external stakeholders and community partners. Has group presentation skills. Technical Skills – Assesses strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Quality – Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly and accurately. Adaptability – Adapts to changes in the work environment; manages competing demands; is able to deal with change, delays, or unexpected events. Attendance / Punctuality – Follows schedule consistently and punctually; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Flexibility / Dependability – Is able to be flexible and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to reaching goals; completes tasks on time or notes appropriate adjustments. Initiative – Undertakes self‑development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Requirements High School or GED. Minimum of 6 months cash handling experience (preferred). Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. This position is not remote eligible. Equal Employment Opportunity We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job‑related instructions as requested by their supervisor, subject to reasonable accommodations. #J-18808-Ljbffr