Program Manager

Empowered Staffing is partnered with a fast growing national risk management and insurance services firm that is seeking a Program Manager to oversee the day-to-day administration of assigned captive and specialty insurance programs, ensuring policies, renewals, underwriting requirements, and client requests are completed accurately and on time.

Responsibilities:

Policy Administration

• Manage the policy lifecycle for assigned captive and specialty programs.
• Review and coordinate proposals, binders, policies, endorsements, renewals, declarations, and schedules for accurate, timely delivery.
• Process policy changes, cancellations, and servicing requests.
• Reconcile detailed information across documents.
• Maintain complete, organized policy records in company systems.

Renewal Management

• Manage renewals from preparation through policy issuance, tracking deadlines, requirements, and deliverables.
• Coordinate questionnaires and gather exposure information for underwriting, including following up proactively to maintain timing.
• Identify material changes and obtain underwriting, actuarial, or leadership review as needed.
• Underwriting Actuarial Coordination
• Assemble complete underwriting and actuarial packages, including questionnaires, loss runs, exposures, commercial policies, and supporting documents.
• Coordinate pricing, coverage options, requirements, and open issues with underwriters and actuaries.
• Compare renewal and expiring coverage, evaluate key options, and present approved recommendations to clients.
• Track requests through completion and escalate delays.
• Reinsurance Documentation Support
• Coordinate reinsurance-related insurance documentation and approvals.
• Reconcile policies, schedules, cession information, and supporting records.
• Work with leadership, Accounting, actuaries, and service providers to resolve discrepancies.

Claims Loss Information Coordination

• Obtain and maintain loss runs and claims information for renewals, underwriting, and actuarial review.
• Identify material trends and coordinate information requests with claims professionals and service providers.
• Escalate significant developments or unresolved issues.

Client Relationship Management

• Serve as the primary policy-administration contact for assigned clients.
• Respond promptly to questions about policies, renewals, endorsements, coverage, invoices, and underwriting requirements.
• Coordinate with brokers, actuaries, underwriters, claims professionals, financial advisors, and other providers.
• Communicate deadlines, missing items, coverage changes, and issuance status; document client approvals and instructions.
• Build strong relationships through accuracy, responsiveness, and proactive communication.

Premium Invoice Coordination

• Provide Accounting with approved policy, premium, and billing information for invoicing.
• Reconcile invoice support with underwriting and policy documents and resolve discrepancies.
• Coordinate payment arrangements when needed and track invoice requests through delivery.

Policy Workflow Quality Control

• Maintain policy templates, checklists, procedures, and quality standards.
• Partner with Sales to design and improve insurance workflows for new and existing programs, including handoffs, responsibilities, approvals, timelines, and client deliverables.
• Review support-prepared documents before release and provide clear quality feedback.
• Ensure only approved documents are distributed.
• Address recurring issues and recommend process, automation, and technology improvements.

Insurance Reporting

• Maintain accurate renewal, underwriting, policy-issuance, client-requirement, and invoice status.
• Track aging items, drive completion, and identify service or workflow issues.
• Provide leadership with concise summaries of significant matters.

Qualifications:

• Five or more years of experience in insurance program management, commercial or captive insurance, reinsurance, underwriting support, policy administration, account management, or related operations.
• Strong knowledge of commercial policies, declarations, endorsements, binders, renewals, and policy documentation.
• Experience managing complex renewals and underwriting submissions.
• Ability to interpret policy language and reconcile multiple insurance documents.
• Excellent writing, organization, analysis, time management, and attention to detail.
• Proficiency in Microsoft Outlook, Word, Excel, Teams, and document-management systems.

Preferred Qualifications:

• Bachelor's degree in risk management, insurance, business, finance, or a related field.
• Experience with captive insurance, alternative risk transfer, and reinsurance documentation.
• Experience working with actuaries, underwriters, brokers, claims professionals, and accounting teams.
• CPCU, ARM, ACI, CCI, CIC, AINS, AU, or similar designation.

Why Join the Team?

• Work with sophisticated captive and alternative risk programs.
• Join a growing, entrepreneurial organization.
• Collaborate with leading insurance, actuarial, underwriting, accounting, and risk professionals.
• Influence client outcomes while shaping processes, systems, and best practices.