Service Operations Data Analyst Intern

Service Operations Data Analyst Intern

Kirkland, WA

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

The Service Operations Data Analyst Intern will be assigned to a functional Team Manager and an internship mentor or co-mentors. Work performed will be hands on, may contribute to a project as a whole, but does not directly impact the outcome. At the conclusion of the internship, the intern will have a clear understanding of how their studies directly contribute to their course of study and/or the medical device industry. This is a part-time summer internship position, working with the Service Operations and Returns Department at Kestra.

Essential Duties

• Build and maintain reports, dashboards, and recurring performance summaries for Technical Support and Product Returns.
• Analyze operational workflows to identify trends, bottlenecks, gaps, and improvement opportunities.
• Support end-to-end Returns funnel analysis from end of journey through completed return processing.
• Evaluate return performance by contact path, source, patient status, outreach method, and case outcome.
• Partner with operational leaders and team members to validate data, reporting logic, and workflow assumptions.
• Prepare weekly and monthly insights that clearly communicate performance, risks, and recommended actions.
• Document reporting definitions, data sources, assumptions, and repeatable processes.

Competencies

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations.

Qualifications Education/Experience Required:

• Be currently enrolled at an accredited university pursuing an undergraduate degree in Business Analytics, Data Analytics, Information Systems, Operations Management, Statistics, or a related field.
• Proficiency in Microsoft Excel, including formulas, pivot tables, charts, and data organization.
• Strong analytical, problem-solving, and critical-thinking skills.
• Strong attention to detail and ability to work with data accurately.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience with Power BI, SQL, Salesforce reports/dashboards, or similar reporting tools.
• Experience with data visualization, dashboard creation, or recurring operational reporting.
• Ability to translate data into clear insights, risks, and recommended actions.
• Interest in healthcare, medical technology, service operations, contact centers, logistics, or process improvement a major plus.

Work Environment

• Indoor open office environment
• Minimal noise volume typical to an office environment
• Extended/overtime hours when needed
• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.

Internship Eligibility

• Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past 6 months
• Must not have completed one year of continual employment with Kestra Medical Technologies
• Must be at least 18 years of age
• Must possess unrestricted work authorization
• Must complete a criminal and employment background screening that meets the allowable FDA requirements and is in accordance with EEOC rules and regulations
• Must complete a pre-internship drug screen

Physical Demands

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often standing or sitting for prolonged periods of time
• Frequent computers use
• Frequent phone and other business machine use
• Occasional lifting up to 20 pounds

Travel

• Occasional travel, domestic and international, may be required, less than 10%

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Program Length

The approximate dates of this internship are Spring 2026 – Fall 2026. Interns must be available to work for the duration of the internship.

Benefits

Pay: $25.00/hour

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.

Pay equity is an important part of Kestra's Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment

This role is an in-office position Monday - Thursday, in Kirkland, Washington with the flexibility to work from home on Fridays.

Kestra Medical Technologies, Inc does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.