Customer Service Associate

Customer Service Associate

Job Location: Towson MD Duration: 6 months. XXXX: XXXX/hr. Duties: Full-time onsite role during training then hybrid role onsite 3 days per week, remote 2 days per week Towson, MD Opportunity for extension or conversion based on attendance/performance laptop provided Hours of operation: 7:45 AM-4:15 PM EST Must have 2-3 years of customer service or call center experience Must be proficient in Microsoft Office Suite and PDF. Salesforce experience is a plus

Job Summary

Essential Duties and Responsibilities Answers in bound calls (no selling) Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans Educates participants about their retirement account and features Data Entry and other administrative tasks Facilitates problem resolution and document processing

Skills

Knowledge, Skills, and Abilities Proficiency in Microsoft Office products Communicate effectively, both verbally and in writing Excellent problem-solving and critical thinking ability Ability to multitask Show initiative and be proactive when necessary Quality-driven with a strong sense of accountability Diagnose problems and offer resolution Be open and flexible in a dynamic environment focused on continuous improvement Salesforce knowledge preferred but not required Bilingual (Spanish/English) is a plus Licenses/Certifications None

Education

Educational/Previous Experience Requirements High School Degree or equivalentOR Any equivalent combination of education, experience and/or training approved by Human Resources.

Schedule Notes:

Hours Per Day: 8.00

Hours Per Week 40.